HR Lead - Shared Services - Technology

About Our Client:

Our client is a leading global technology organization with a strong presence across multiple markets, known for its focus on innovation, operational excellence, and a people-centric culture. As they continue to scale their global HR operations, they are looking to bring in a strong HR leader to drive Shared Services and HR Operations across regions.

Location:

Mumbai/Chennai

Key Responsibilities:

- Lead HR Shared Services operations across multiple countries, ensuring consistent service delivery and adherence to SLAs and KPIs.

- Oversee India HR Operations, including employee lifecycle processes, policies, benefits, payroll, and vendor management.

- Drive process improvement, standardization, automation, and service excellence across HR operations.

- Partner with global HR stakeholders on HRIS enhancements, system implementations, and operational governance.

- Lead adoption of AI and digital solutions to improve HR service delivery, case management, and reporting.

Ideal Candidate:

- HR professional with 15+ years of experience, with strong exposure to HR Shared Services, HR Operations, or HR Service Delivery.

- Proven experience leading HR Operations/Shared Services teams in a global or multi-country environment.

- Strong understanding of SLA/KPI management, process improvement, automation, HRIS, payroll, benefits, and employee lifecycle processes.

- Excellent analytical, stakeholder management, and problem-solving skills, with the ability to drive operational excellence.

- Exposure to M&A integration and AI/digital HR solutions would be an advantage.