HR Helpdesk || Employee Relationship Specialist || Mohali

• Support the queries received through the various HR communication channels in accordance with the

Companys values, department’s guidelines and KPI goals

• Take ownership of queries and ensure they are followed through to a resolution
• Handle all queries in accordance with the Company’s values and policies as well as General Data Protection

Regulation

• Report and escalate issues to direct report in a timely manner
• Participate and contribute actively to the monthly team review
• Handle tasks assigned by the ERD Supervisor or Coordinator
• Handle ERD tasks within the set deadlines
• Manage the smooth cooperation of the ERD team internally with the rest of HR teams as well as other

departments, Operations or Support Functions

• Follow and apply Regulations regarding personal and performance data confidentiality and security
• Be positive and proactive and have a desire for applying continuous improvement processes
• Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security
• Adhere to Internal and External Standards as those released by the Steering Committees
• Attend recurrent trainings published by the Client/Company on a regular basis
• Other duties as assigned

Knowledge - Qualifications

• High School diploma or equivalent
• Bachelor’s degree in Human Resources, communication or psychology is desirable
• Knowledge of additional language is desirable

Experience

• 12 months work experience in customer service oriented position is required