HR Helpdesk Employee Care Associate

Hi,

Greetings from Clean Harbors!

We are hiring for Employee Care Team Associate HR Shared Services / HR Helpdesk in Pune Baner.

Role: Employee Care Team Associate HR Shared Services
Experience: 04 Years
Location: Pune – Baner
Work Mode: Work from Office
Shift: 5:30 PM – 2:30 AM IST

Key Responsibilities:

• Handle inbound calls from US & Canada employees regarding HR-related queries
• Handle and resolve HR Helpdesk tickets through email/ticketing systems
• Address queries related to Payroll, Benefits, HR policies and employee services
• Provide excellent customer service and ensure timely resolution
• Track tickets and follow up on pending issues
• Coordinate with internal HR teams for escalations and resolutions
• Maintain accurate employee records and HR data
• Meet defined SLA, productivity and quality targets

What We Are Looking For:
• 0–4 years of experience in HR, HR Shared Services, HR Helpdesk, Customer Support or International Voice Process
• Experience in inbound calling and ticket handling is preferred
• Excellent verbal and written communication skills
• Good customer service and problem-solving skills
• Basic knowledge of HR, Payroll or Benefits is an advantage
• Good MS Office skills
• Willingness to work from office and evening/night shifts

Interested candidates can share:

Updated Resume | Current CTC | Expected CTC | Notice Period | Current Location

share all your details to [email removed]

Regards,
Talent Acquisition Team
Clean Harbors