HR Helpdesk Agent (International Voice Process)

Hiring: HR Helpdesk Agent (International Voice Process)

Location: Work From Office, Mumbai

Shift: 24x7 Rotational Shifts (Primarily US Night Shifts)

Qualification: Graduate in Any Discipline

Experience: International Voice Process Experience Mandatory

Are you passionate about delivering exceptional employee support and customer service We are looking for an HR Helpdesk Agent to join our team and provide first-level HR support to employees, managers, vendors, and third-party stakeholders across various HR domains.

Key Responsibilities:

Handle employee and manager queries related to:

• HR Policies
• Employee Data Management
• Payroll
• Benefits Administration
• Learning & Development
• Time & Attendance
• Other HR-related processes

Manage inbound calls and provide timely, accurate resolution with a strong focus on first-call closure.

Log and maintain case details in ticketing systems while ensuring compliance with data privacy standards.

Deliver an outstanding employee experience through effective problem-solving and customer support.

Mandatory Requirements:

International Voice Process Experience

Excellent verbal and written communication skills

Strong customer service orientation and problem-solving ability

Basic computer skills (MS Office)

Typing speed of 30 WPM with high accuracy

Willingness to work in 24x7 rotational shifts from office location only

Preferred Skills:

US Voice Process Experience

HR Helpdesk Experience

Knowledge of ServiceNow, Remedy, or similar case management tools

Familiarity with telephony platforms such as Avaya

Understanding of HR processes and Service Level Agreements (SLAs)

What We're Looking For -

• Strong communication and interpersonal skills
• Analytical thinking and troubleshooting capabilities
• Attention to detail and data privacy awareness
• Learning agility and research skills
• Ability to thrive in a fast-paced, customer-focused environment

If you're ready to build a rewarding career in HR operations and employee support, we'd love to hear from you!