HR Head

We have an immediate requirement for a HR Head - Assam

• Develop and implement the HR strategy aligned with organizational goals and operational requirements.
• Partner with senior management to forecast manpower needs across ambulance operations, call centers, and administrative functions.
• Oversee recruitment and on boarding of EMTs, drivers, call center staff, and support functions.
• Implement fair and transparent performance appraisal systems.
• Drive recognition and reward programs to boost motivation and retention.
• Ensure effective communication channels between management and field staff.
• Address grievances, absenteeism, and discipline issues with empathy and fairness.
• Oversee employee welfare initiatives such as health insurance and safety programs.
• Ensure adherence to labour laws, healthcare regulations, and statutory requirements (PF, ESI, gratuity, etc.).
• Maintain HR audits, employee records, and certifications for compliance with state norms.
• Oversee accurate payroll processing, including leave management and Roaster.
• Ensure timely payment of salaries, overtime, and statutory dues.
• Coordinate with the finance team for payroll processing.

Qualifications & Experience:

• MBA Master's in Human Resources, Industrial Relations, or related field.
• 15 to 18 years of progressive HR experience, with at least 5 years in a leadership role.
• Strong knowledge of labour laws, compliance, and workforce management in a high-intensity service environment.
• Strong sense of ethics, integrity, and confidentiality.

Preferred:

• Experience in healthcare, emergency services, or 24/7 operations preferred.
• Only Males are preferred.