HR Global Services Advisor

HR Global Services Advisor

Description -

Job Summary
- This role is responsible for supporting HR processes like onboarding, data management, and compliance, while also advising on service enhancements. The role oversees HR system transactions, optimizes team interactions, and collaborates for synchronized HR operations. The role supports various HR teams, maintains ethical standards, and contributes to process improvements and projects, ensuring a cohesive HR experience for employees.

Responsibilities
- Assists and processes HR activities such as pre-hire checks, hiring in HR system, new-hire pre-onboarding, onboarding activities, data changes, disability claims, leave of absence, compensation, benefits, termination of employment, etc.
- Creates and updates knowledge database articles and manages myHR-related queries.
- Manages employee records (including electronic files and ensures information is accurate and up-to-date) and supports audits, government surveys, and reporting.
- Initiates, reviews, and approves daily HR system transactions, ensuring compliance with policies and procedures.
- Advises on improving HR shared service operations by tracking trends of incoming inquiries to identify and resolve issues, and support continuous improvement.
- Monitors team interactions with service requestors (employees or management) and provides coaching to optimize efficiency and employee/manager experience.
- Maintains organizations standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
- Supports the leaders of shared services with process improvements and controls, implementing change, taking ownership of ongoing and other ad hoc projects.
- Supports Payroll, Legal, Benefits, and Country HR teams in sourcing information and producing employee documents.
- Maintains close collaboration with related HR partners/generalists to ensure employees are experiencing a synchronized HR organization.

Education & Experience Recommended
- Four-year Degree in Human Resources, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in customer service, or a related field.

Preferred Certifications
- Society for Human Resource Management-Certified Professional (SHRM-CP)
- Professional in Human Resources (PHR)/ Senior Professional in Human Resources (SHPR)

Knowledge & Skills
- Agile Methodology
- Auditing
- Automation
- Business Process
- Business Requirements
- Computer Science
- Dashboard
- Data Analysis
- Data Integrity
- Finance
- Human Capital
- Human Resources Information System (HRIS)
- People Analytics
- Power BI
- Process Improvement
- Project Management
- SQL (Programming Language)
- Tableau (Business Intelligence Software)
- Workday (Software)
- Workflow Management

Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

Impact & Scope
- Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity
- Learns to apply basic theories and concepts to work tasks.

Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

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