HR Executive

Job Description HR Executive (BPO)

Position: HR Executive
Location: Lucknow
Industry: BPO / ITES
Experience: 2–5 Years
Employment Type: Full-Time

Key Responsibilities

• Manage end-to-end HR operations for the assigned BPO process/project.
• Handle employee onboarding, joining formalities, documentation, and induction.
• Manage employee engagement, grievance handling, and employee relations.
• Coordinate with Operations and other stakeholders to address employee concerns and ensure smooth HR operations.
• Maintain employee records, HRIS data, attendance, leave, and other employee-related information.
• Handle employee lifecycle activities including confirmation, transfers, promotions, disciplinary actions, and exits.
• Conduct regular employee connect sessions and engagement activities to improve employee satisfaction and retention.
• Monitor absenteeism, attrition, employee turnover, and other HR-related metrics.
• Work closely with the Talent Acquisition team for manpower requirements and hiring coordination.
• Support bulk hiring drives during business requirements and ensure timely joining of selected candidates.
• Coordinate with payroll teams for attendance validation, salary inputs, incentives, deductions, and other payroll-related requirements.
• Handle employee grievances and ensure timely resolution/escalation.
• Support performance management processes, employee feedback, and HR initiatives.
• Ensure compliance with company HR policies and applicable statutory requirements.
• Prepare and maintain HR MIS and periodic reports related to headcount, attrition, absenteeism, hiring, and employee movements.
• Assist in audits, documentation, and other HR projects as required.

Candidate Requirements

• Bachelor's degree in HR, Business Administration, or a related field; MBA/PGDM in HR will be preferred.
• 2–5 years of relevant HR experience, preferably in the BPO/ITES industry.
• Hands-on experience in employee relations, HR operations, onboarding, engagement, and grievance handling.
• Exposure to bulk hiring and BPO recruitment will be an added advantage.
• Good knowledge of MS Excel and HRMS/HRIS systems.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, target-driven BPO environment.
• Good stakeholder management and problem-solving skills.
• Willingness to work as per business/shift requirements when required.

Key Skills

HR Operations | Employee Relations | BPO HR | Employee Engagement | Grievance Handling | Attrition Management | Bulk Hiring | Onboarding | Payroll Coordination | HR MIS | Attendance Management | HRIS | Compliance