HR & Customer Support Associate

Responsibilities

Recruiting

• Write and post job descriptions on appropriate career websites and university job boards
• Source candidates by using databases and social media
• Evaluate and screen resumes and cover letters
• Use recruiting tools like tests and assignments to assess candidates skills
• Conduct phone, video, and in-person interviews and update the recruiting pipeline
• Provide a shortlist of qualified candidates to hiring managers
• Perform reference checks on shortlisted candidates
• Act as a point of contact and build influential candidate relationships during the recruiting process

Onboarding

• Communicate with new hires before their start date and process employment paperwork
• Conduct orientation sessions and update personnel records
• Add new employees information to the companys payroll system
• Liaise with internal teams to create corporate user accounts for new employees
• Provision welcome kits, including employee ID cards and office key cards, laptops, and stationery

Employee relations

• Update the employee handbook periodically and ensure awareness of company policies
• Act as the point of contact when employees have queries or job-related issues
• Resolve internal conflicts through positive and professional mediation
• Manage workplace investigations, disciplinary, and termination procedures
• Maintain employee and workplace privacy

HR Administration

• Organize and maintain personnel records
• Manage compensation and benefits plans
• Oversee employee attendance and working schedules, including paid time off, overtime, and breaks
• Respond to internal and external HR-related inquiries or requests and provide assistance
• Liaise with other departments or functions, including payroll and benefits
• Arrange travel accommodations and process expense forms and approved reimbursements
• Liaise with external partners, such as insurance vendors, to optimize benefits and to ensure legal compliance
• Assist supervisors in performance management procedures

Customer Support/Operations

• Review submitted user profiles to ensure that they comply with our code of conduct and terms of service
• Communicate established terms, seeming violations, and required edits to users and also respond to user enquiries and complaints clearly, objectively, and patiently
• Maintain intimate knowledge of our service and exercise good judgment in interactions with users
• Preserve our customer base by proactively communicating with customers and promoting the value of our services
• Track user feedback and work with the customer support manager and community manager to update the online Help Center
• Work closely with the customer support manager to resolve user issues efficiently
• Take on other functions as assigned, including operations and customer support
• Assist management team in ensuring efficient progress of workflow and transforming business visions into reality

Qualifications

Requirements

• Experience in human resource management (HRM), including one or more of office administration, recruiting, onboarding, conflict resolution, and disciplinary processes
• Excellent verbal and written communication skills in English
• Competency in the use of office productivity software (e.g., Excel, Google Sheets)
• Genuine interest in helping our users as they go about what may be a life-changing experience

Preferences

• Bachelors degree in human resources, organizational psychology, or similar field
• Fluent in at least one regional Indian language
• Ability to excel in a metrics-driven environment
• Familiarity with software tools for HRM systems, applicant tracking systems (ATS), and customer relationship management (CRM)
• Hand-on experience with recruiting, including resume screening, phone interviewing, and reference checks

Desired Soft Skills

• Team player with sound judgment and strong organizational skills
• Organized and detail-oriented individual who works well with deadlines
• Willingness to learn, switch roles as necessary, and to roll up ones sleeves to get a job done
• Self-starter with the ability to work independently in a fast-changing environment
• Energized by the opportunities and challenges of working at a small and growing company

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.