HR Consultant (Delivery Lead N2 Japanese Bilingual)

About the Role


Key Responsibilities
HR Service Delivery Leadership

• Own end-to-end delivery of Japan HR Shared Services operations, ensuring accuracy, timeliness, compliance, and service excellence.
• Monitor operational performance, manage delivery risks, and drive resolution of issues before they impact stakeholders.
• Maintain and continuously improve standard operating procedures (SOPs), process documentation, and operational controls.
• Identify process improvement opportunities and implement sustainable solutions to enhance efficiency and service quality.

Stakeholder Management

• Serve as the primary point of contact for Japan HR stakeholders, including managers and senior HR leaders.
• Build strong, trusted relationships through consistent delivery and professional communication.
• Represent the delivery hub in governance meetings, reviews, and stakeholder discussions.
• Ensure all communication with Japan stakeholders is accurate, professional, and culturally appropriate.

Team Leadership Capability Development

• Lead, coach, and develop a team of HR Administrators and Coordinators.
• Conduct regular performance discussions, provide structured feedback, and support career development planning.
• Manage team workload, prioritisation, capacity planning, and resource allocation.
• Support language capability development and promote high standards in Japanese business communication.
• Own onboarding and capability-building programmes to ensure new team members become operationally effective.
• Participate in recruitment activities, including candidate assessments and interviewing.

Governance, Reporting Risk Management

• Prepare and present operational updates, performance dashboards, and leadership reports.
• Monitor and analyse key service metrics including volume, cycle time, quality, escalations, and service levels.
• Maintain operational risk registers and proactively escalate issues with recommended mitigation plans.
• Ensure audit readiness through effective documentation, approvals, controls, and record management.
• Align operational planning with Japan''s annual HR cycle, ensuring readiness for peak periods and business changes.

Qualifications Experience
Required

• Bachelor''s degree in Human Resources, Business Administration, Commerce, or a related field.
• 712 years of HR operations or HR shared services experience.
• Demonstrated experience leading teams within a shared services, global business services, or multinational environment.
• JLPT N2 certification or equivalent Japanese proficiency.
• Strong knowledge of HR systems such as SuccessFactors, ServiceNow, Workday, or similar platforms.
• Advanced Microsoft Excel and PowerPoint skills.
• Fluent written and verbal English communication skills.
• Strong analytical, problem-solving, and stakeholder management capabilities.

Preferred

• JLPT N1 certification.
• Experience supporting Japan-based stakeholders or working within a Japanese business environment.
• Experience leading operational transformation or process improvement initiatives.
• Knowledge of HR governance, controls, and audit requirements.

What Success Looks Like

• Deliver high-quality HR services with minimal escalations.
• Build trusted relationships with Japan HR leadership.
• Lead and develop a high-performing bilingual HR team.
• Drive continuous improvement and operational efficiency.
• Maintain strong governance, compliance, and audit readiness.
• Create a culture of accountability, ownership, and service excellence.

Core Competencies
Leadership People Development Stakeholder Management Operational Excellence Bilingual Communication Continuous Improvement Cultural Intelligence Analytical Thinking

Why Join Fujitsu

#GDU_Priority

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it''s the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.