Hr Assistant

Hi,

Greetings from Clean Harbors!

We are hiring for Employee Care Team Associate – HR Shared Services / HR Helpdesk in Pune – Baner.

Role: Employee Care Team Associate – HR Shared Services
Experience: 0–4 Years
Location: Pune – Baner
Work Mode: Work from Office
Shift: 5:30 PM – 2:30 AM IST

Key Responsibilities:
Handle inbound calls from US & Canada employees regarding HR-related queries
Handle and resolve HR Helpdesk tickets through email/ticketing systems
Address queries related to Payroll, Benefits, HR policies and employee services
Provide excellent customer service and ensure timely resolution
Track tickets and follow up on pending issues
Coordinate with internal HR teams for escalations and resolutions
Maintain accurate employee records and HR data
Meet defined SLA, productivity and quality targets

What We Are Looking For:
0–4 years of experience in HR, HR Shared Services, HR Helpdesk, Customer Support or International Voice Process
Experience in inbound calling and ticket handling is preferred
Excellent verbal and written communication skills
Good customer service and problem-solving skills
Basic knowledge of HR, Payroll or Benefits is an advantage
Good MS Office skills
Willingness to work from office and evening/night shifts

Interested candidates can share:
Updated Resume | Current CTC | Expected CTC | Notice Period | Current Location

Regards,
Talent Acquisition Team
Clean Harbors