Hr And Organization Development Manager

Job Description Operations & HR Manager

Company: Dynamic Consultation Pvt. Ltd.

Location: HSR Layout, Bangalore

Employment Type: Full-time

Experience: 3-5 Years

Reports To: Founder / Director

Role Overview

We are looking for an Operations & HR Manager who can take ownership of the companys day-to-day operations, team management, client coordination, lead follow-ups, and HR activities.

This is a hands-on role for someone who is organized, proactive, comfortable managing people, and focused on achieving business results. The ideal candidate should be able to bring structure to operations, ensure timely follow-ups, handle client requirements, and keep the team accountable.

Key Responsibilities

1. Day-to-Day Operations

• Oversee daily business operations and ensure processes run smoothly and on time.
• Develop, implement, and improve SOPs, workflows, and reporting systems.
• Track daily, weekly, and monthly targets and share regular updates with management.
• Coordinate with different teams to ensure tasks are completed on time.
• Identify operational gaps and implement practical solutions.

2. Client Management

• Act as the primary point of contact for key clients.
• Manage client communication, requirements, follow-ups, and escalations.
• Ensure quality service delivery and timely completion of commitments.
• Collect client feedback and convert it into actionable process improvements.
• Build strong, long-term client relationships to support repeat business and referrals.

3. Lead Management & Conversion

• Manage the complete lead pipeline from initial enquiry to conversion.
• Assign leads to team members and ensure timely follow-up on every lead.
• Monitor lead status and maintain accurate records in the CRM/lead tracker.
• Track follow-up activities, conversion rates, and team performance.
• Identify reasons for lead drop-offs and suggest ways to improve conversions.
• Ensure no genuine lead is missed due to delayed or incomplete follow-up.

4. Team Management

• Lead, motivate, and supervise the team on a daily basis.
• Set daily priorities, targets, and responsibilities for team members.
• Monitor individual and team performance.
• Support recruitment, onboarding, and training of new employees.
• Conduct performance reviews and provide regular feedback.
• Manage attendance, leave, work schedules, and team discipline.
• Address performance issues and ensure accountability.

5. HR & Administrative Support

• Maintain employee records, HR documentation, and attendance records.
• Coordinate payroll inputs and employee-related documentation.
• Act as the first point of contact for employee concerns and workplace issues.
• Support employee engagement and build a positive, professional, and accountable work culture.
• Assist management with administrative, operational, and ad-hoc requirements.
• Ensure company policies and internal processes are followed.

Requirements

• Bachelor's degree in any discipline.
• MBA/PGDM in HR, Operations, or a related field will be an advantage.
• 3-5 years of experience in operations, client servicing, team management, HR, or recruitment.
• Experience in the HR Recruitment / Staffing industry will be preferred.
• Proven experience in managing teams and handling client escalations.
• Good understanding of lead management and follow-up processes.
• Comfortable working with CRM tools, MS Excel, Google Sheets, and basic reporting.
• Strong communication skills in English.
• Hindi/Kannada or any regional language will be an advantage.

What We're Looking For

• Highly organized with strong follow-through.
• Someone who takes ownership of outcomes, not just tasks.
• Good at planning, prioritizing, and managing multiple responsibilities.
• Calm and practical under pressure.
• Strong problem-solving and decision-making skills.
• A people-oriented manager who can also be firm when required.
• Proactive, accountable, and result-oriented.
• Comfortable working in a fast-paced and growing business environment.

Key Performance Areas (KPIs)

• Daily operational efficiency and timely task completion.
• Lead follow-up and conversion performance.
• Client satisfaction and retention.
• Team productivity and target achievement.
• Employee attendance, discipline, and performance.
• Timely reporting and accurate CRM/lead data.
• Process improvement and implementation of SOPs.
• Successful hiring, onboarding, and team development.