HR Analyst - 1 year fixed term contract role

Job Type - Fixed Term Employee

Duration - 1 year contract role

Job Location - Gurgaon

Function - People & Culture

Why we need this role

Colt provides world-classnetwork and communications services to informationintensive businesses across Europe, Asia and North America.With local market understanding and global reach - Colt is big enough to deliver and small enough to care.

We empower our teams to change the world, for the better. We're passionate about our people and we believe that recruiting and developing the next generation of talent is key to our continued success.

What you will do

As a part of the HR initiative, the Global HR Services was rolled out with the intent to act as a single point of contact for all HR related queries / issues / requests and provide a standard service, equal quality and consistent employee experience across Colt. 

Provides operational support to HR teams and employees across all Colt countries. 

Respond to first line employee and manager queries on HR processes (e.g. relating to absence, performance management and other life cycle events).  

Act as a key member of Global HR Services, providing operational support across the employee lifecycle (Hire to Retire). Ensure SLA adherence, process documentation, and continuous improvement initiatives. 

As part of Global HR Services, own various Colt’s HR processes and answer queries (received on email, via HR Process Management: 

Execute end-to-end HR processes including onboarding, transfers, promotions, salary changes, and terminations. 

Ensure compliance with global and local HR policies and maintain accurate documentation. 

Operational Excellence: 

Monitor SLAs and drive continuous improvement initiatives. 

Maintain and update SOPs, process flows, and work instructions. 

Stakeholder Support: 

Respond to employee and manager queries related to HR processes and systems.

Provide support for HR system data input, validation, and troubleshooting.

Key performance indicators (financial and non-financial):

Time taken to resolve queries and requests according to agreed SLAs 

Maintain a good relationship with all stakeholders 

Identify improvements and work on their implementation   

Relationships and key contacts:

All Colt employees, Colt HR teams and Managers, Centres of Excellence & Vendors

What we're looking for

Master’s degree in business related studies (preferable although other fields will be considered) 

Excellent oral communication & interpersonal skills  

Fluency in English and one other Asia Language.  

Eager to learn, adaptable, and open to developing new technical skills in networking and IT operations. 

3–5 years in HR operations or shared services environment 

Customer support experience in a global organization (preferably in HR)  

Experience in an HR role 

High sense of confidentiality and responsibility 

Dealing with multiple, worldwide stakeholder 

Understanding of HR field, processes