HP NA (Hewlett-Packard North America) / International BPO @5 DAYS Work

Job Role: Customer Service Executive Voice Process (HP North America)

Location: Ashar IT park, Thane West

Qualification: Hsc Pass to Any Graduate

Job Summary:-
This role involves providing customer service support for HP North America customers through voice-based interactions. The primary responsibility is to assist customers with technical troubleshooting of HP systems and ensure timely and effective resolution of their issues.

Key Responsibilities:-

• Handle inbound voice calls from HP North America customers
• Provide technical troubleshooting support for HP systems and products
• Deliver high-quality customer service and maintain service level standards
• Log and track customer interactions accurately
• Coordinate with internal departments for issue resolution
• Maintain confidentiality and adhere to company policies and processes

Eligibility Criteria:-

• HSC or Graduate with a minimum of 6 months of customer service experience (voice process preferred)
• Excellent communication skills (C1 or C2 level)
• Basic technical knowledge and troubleshooting ability

Shift Details:-

• 24x7 rotational shifts
• 5 days working with 2 rotational week-offs

Compensation:-

• 28,000 in-hand (based on profile and experience)

Interview Rounds:-

1. HR Round
2. AMCAT Assessment
3. Floor Operations Round

To schedule your interview call or send your CV through WhatsApp
Contact:- HR Vaishnavi - [phone removed]