Housekeeping Supervisor

Job Title: Housekeeping Attendant - Male
Reports To: Supervisor
Division/Department: Operations
Work Location: Project/ Office
Grade: 1 - B
About EFS
Established in 2001, EFS Group is a global leader in integrated facilities management services with 75 service lines under
15 business verticals, and operations across 23 international markets. Creating sustainable value for clients and
communities, the group delivers disruptive solutions that cater to some of the industrys most complex needs, spanning
sectors including infrastructure and security as well as hospitality and leisure. Home to 25,000 employees from different
cultural and professional backgrounds across 30-plus offices, EFS prioritizes embracing and empowering its workforce.
EFS is an ISO-certified, award-winning, and credible choice among multinational companies, and government agencies as
well as maintaining its reputation and trust working with 500 fortune companies.
EFS Group is a people-first organization that prioritizes employee well-being and fosters a diverse, inclusive work
environment for career advancement through tailored learning and development programs. With a focus on client
retention, innovation, and digital transformation, EFS Group is a trusted and agile facilities management services provider,
offering a comprehensive portfolio of solutions, including technical operations, maintenance, soft services, and
sustainability initiatives. Our commitment to excellence, compliance, and delivering maximum value to clients and
stakeholders sets us apart in the global facilities management industry.
Purpose of the role:
The purpose of the role is to perform housekeeping tasks in hotel rooms or guest accommodations, ensuring cleanliness,
orderliness, and comfort for guests. This includes providing attentive service and responding to guest requests to enhance
their stay experience and satisfaction. The role requires alignment with project requirements while consistently upholding
high standards of safety, efficiency, and quality.
The role includes but is not limited to:
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Cleaning and making beds in guest rooms
Vacuuming and mopping floors
Dusting furniture and surfaces
Cleaning and sanitizing bathrooms
Replacing amenities and linens as needed
Emptying trash containers and recycling bins
Reporting any maintenance issues or damages
Providing assistance to guests as needed
Following safety and hygiene protocols
Maintaining confidentiality and professionalism at all times

Key Result Areas
Result Area
Performance Indicator
Cleanliness and tidiness of guest rooms.
Cleaning and maintaining guest
rooms, bathrooms, and public areas Efficiency in completing housekeeping tasks.
in hotels or resorts
Data Management
HSE Compliance
Guest satisfaction.
Ability to prepare and update reports as per the SLAs.
Adherence to HSE regulations and proactive management of safety risks.
Qualification / Experience
Education
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10th or 12th Qualified
Experience
1-2 years
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Experience in hotel housekeeping or similar role.
Knowledge of cleaning techniques and products.
Attention to detail and thoroughness.
Physical stamina for manual labor.
Teamwork and cooperation
Follow the BICSc Standards
Day to Day Operations challenges
Daily TBT and Staff Grooming & Site Quality Inspection
Daily site visit report along with the action plan
Administrative duties
Daily update the HK Staff attendance and follow-up with the absent staff mythology.
Monitor the daily section wise consumable and Monthly budget and resource
management.
Knowledge & Key
Skills
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Consumable & Overtime control.
Perform as per JD and KPI goal setting.
Minutes of Meeting Records and follow-up the action Plan
Ad-Hoc reports to Client
Shared Folder to be update
Customer service and communication
Stakeholder Engagement & Job Context
Stakeholder Engagement
Internal
External
Clients
Operations team
Job Context: Site-based with very few Office visits, and potential exposure to various environmental conditions.

Functional Competencies
Minimum Level of Proficiency (Scale of 1-5)
Functional Competencies
*1 being minimum and 5 being maximum
Adaptability
3
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3
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2
Attention to Detail
Team Collaboration
Know your Job
Technology Adoption
Time Management
Approvals and version history
Document Owner -
HR Head
Version Date
Description Compiled/
of change changed by
Reviewed by
Approved by
Approved by
1.0
10/12/2023
Manager PM Sr. General Manager Head of the
Group Director
& SP
Talent Acquisition &
Talent Management
Department (HOD) HR