Housekeeping Manager

Role & responsibilities

A. Housekeeping Operations

• Manage day-to-day housekeeping operations across assigned stores and facilities.
• Ensure cleanliness, hygiene, and upkeep of all locations as per company standards.
• Conduct regular site visits and monitor housekeeping service quality.
• Ensure proper cleaning of floors, washrooms, common areas, and other designated spaces.
• Identify operational gaps and implement corrective actions.

B. Manpower Management

• Manage housekeeping staff and ensure proper manpower deployment across locations.
• Monitor attendance, productivity, and staff performance.
• Coordinate with supervisors and housekeeping teams to ensure smooth operations.
• Plan manpower requirements based on business needs and site volume.
• Address absenteeism, attrition, and manpower shortages.

C. Vendor Management

• Manage housekeeping vendors and ensure adherence to agreed service levels.
• Monitor vendor performance and ensure timely resolution of operational issues.
• Coordinate with vendors for manpower deployment, replacements, and service quality.
• Track vendor performance, compliance, and operational deliverables.
• Escalate recurring vendor issues to the relevant stakeholders.

D. Quality & Compliance

• Ensure housekeeping operations follow company hygiene and safety standards.
• Conduct regular audits and share observations with stakeholders.
• Maintain housekeeping checklists, inspection reports, and other operational records.
• Ensure proper usage and availability of cleaning materials and equipment.
• Drive corrective actions for audit findings and service gaps.