Housekeeping Executive

Job Summary

The Housekeeping Supervisor is responsible for supervising and coordinating daily housekeeping operations to ensure guest rooms, public areas, and back-of-house areas meet luxury hotel cleanliness, hygiene, and presentation standards. The role involves team supervision, room inspections, guest service support, and maintaining operational efficiency.

Key Responsibilities

Housekeeping Operations

• Supervise daily cleaning activities of guest rooms, corridors, public areas, and service areas.
• Assign work schedules and room allocations to housekeeping attendants.
• Conduct regular inspections to ensure rooms meet luxury hospitality standards.
• Coordinate room readiness with Front Office for arrivals and departures.
• Monitor housekeeping productivity and shift performance.

Quality Control & Guest Service

• Ensure high standards of cleanliness, hygiene, and room presentation.
• Handle guest requests and housekeeping-related complaints promptly.
• Conduct quality audits of rooms and public areas.
• Ensure VIP rooms and special requests are prepared according to guest preferences.
• Maintain guest satisfaction through attention to detail and service excellence.

Team Leadership

• Supervise, train, and motivate housekeeping associates.
• Conduct daily briefings and communicate operational priorities.
• Monitor staff grooming, attendance, and discipline.
• Provide on-the-job coaching and performance feedback.
• Support departmental training and development initiatives.

Inventory & Linen Control

• Monitor housekeeping supplies, guest amenities, and cleaning chemicals.
• Ensure proper usage and storage of cleaning equipment.
• Maintain linen inventory and coordinate laundry requirements.
• Report shortages, damages, and replacement requirements.
• Assist in stock control and cost management.

Safety & Compliance

• Ensure compliance with hotel hygiene, health, and safety standards.
• Follow SOPs for lost and found procedures.
• Report maintenance issues and coordinate repairs with Engineering.
• Ensure safe handling of chemicals and cleaning equipment.
• Maintain departmental records and inspection reports.

Qualifications

• Diploma or Degree in Hotel Management / Hospitality Management.
• Minimum 2–4 years of housekeeping experience in hotels.
• At least 1 year of supervisory experience preferred.
• Knowledge of housekeeping procedures, cleaning standards, and inventory control.
• Good communication and leadership skills.
• Ability to work flexible shifts and weekends.

Key Competencies

• Team Leadership
• Attention to Detail
• Guest Service Excellence
• Time Management
• Quality Inspection
• Communication Skills
• Problem Solving
• Housekeeping Operations Knowledge
• Hygiene & Safety Compliance