Housekeeping - Executive/Assistant Manager

Role & responsibilities

1. Housekeeping Operations

• Monitor housekeeping activities and ensure proper deployment of housekeeping staff across the site.
• Ensure daily cleaning of lobbies, basements, amenity areas, external areas, utility areas, and other common facilities.
• Implement and monitor the 52-week housekeeping calendar, cleaning schedules, and checklists.
• Conduct regular site inspections and ensure compliance with housekeeping SOPs and service standards.
• Coordinate with housekeeping supervisors to address observations and ensure timely corrective action.
• Monitor housekeeping equipment, consumables, toiletries, and stock registers, and prepare monthly requirements.

2. Resident Relations and Complaint Management

• Handle residents queries and complaints related to housekeeping and soft services.
• Interact proactively with residents to understand their concerns and improve service satisfaction.
• Coordinate with contractors, OEMs, and internal teams to resolve complaints related to residents and common areas.
• Follow up on complaints until closure and obtain resident feedback.

3. Horticulture and Waste Management

• Oversee horticulture operations and ensure timely completion of gardening and landscaping activities.
• Coordinate with horticulture and housekeeping vendors through regular review meetings.
• Monitor garbage collection from flats and promote waste segregation among residents.
• Ensure effective functioning of composting plants and aero bins, and appropriate utilization of prepared manure in gardening areas.

4. Vendor and Manpower Management

• Monitor manpower deployment, attendance, and work performance.
• Conduct staff briefings, training, and awareness sessions.
• Review vendor performance, identify service gaps, and ensure timely closure of pending issues.
• Ensure compliance with contractual requirements, safety guidelines, and prescribed operational standards.

5. Reporting and Coordination

• Prepare and maintain regular operational reports, resident complaint records, inspection reports, and other management MIS.
• Maintain all housekeeping documentation, checklists, stock registers, and operational records.
• Coordinate with the Estate Manager, Operations Manager, CRM team, residents, and other stakeholders.
• Support CRM in event management and coordinate soft services requirements for site events.
• Perform any other duties assigned by management within the scope of the role.

Preferred candidate profile

• Experience in housekeeping and soft services operations within residential facility management, integrated facility management, or property management.
• Knowledge of housekeeping schedules, manpower deployment, vendor management, hygiene standards, and complaint resolution.
• Experience in resident interaction, site inspections, operational reporting, and horticulture coordination.
• Good communication, coordination, problem-solving, and team-handling skills.
• Proficiency in MS Office and preparation of operational MIS.