Hotel Reservation Executive - Service Apartment

Job Title: Hotel Reservation Executive Service Apartment

Role & Responsibilities

• Handle reservation enquiries received through phone calls, WhatsApp, email, website and online travel portals.
• Provide guests with accurate information regarding room/apartment availability, tariffs, amenities and booking policies.
• Convert enquiries into confirmed bookings through timely follow-ups and professional communication.
• Create, modify and cancel reservations as per company policy.
• Maintain accurate booking records, guest details, payment status and reservation notes.
• Coordinate with the Front Office, Check-in and Operations teams regarding upcoming arrivals and departures.
• Handle bookings received through OTAs such as Airbnb, Booking.com, MakeMyTrip, Goibibo, Agoda and other platforms.
• Update room/apartment availability and rates on reservation systems and online portals.
• Follow up with guests for advance payments and pending booking confirmations.
• Send booking confirmations, payment details and pre-arrival information to guests.
• Handle corporate and long-stay booking enquiries and coordinate quotations when required.
• Respond promptly to guest queries regarding location, check-in, occupancy, extra guest charges and other booking-related requirements.
• Ensure there are no overbookings or reservation errors by regularly checking inventory.
• Maintain daily reservation reports, booking status and occupancy information.
• Coordinate with housekeeping and operations teams for special guest requirements.
• Provide professional guest service before arrival and assist in resolving reservation-related concerns.

Preferred Candidate Profile

• 1–3 years of experience in Hotel Reservations, Front Office, Travel or Hospitality preferred.
• Experience in a hotel, serviced apartment or hospitality company will be an advantage.
• Good communication skills in English and Hindi.
• Comfortable handling multiple guest calls and enquiries throughout the day.
• Good knowledge of online booking portals and reservation processes.
• Basic computer knowledge including email, Excel and booking software.
• Strong follow-up and customer-handling skills.
• Good sales ability with a focus on converting enquiries into confirmed bookings.
• Ability to manage multiple reservations and work accurately under pressure.
• Polite, confident and professional communication skills.
• Freshers with strong communication and customer service skills may also apply.
• Willing to work in rotational shifts, weekends and holidays as required.

Perks & Benefits

• Competitive salary based on experience.
• Performance-based incentives, if applicable.
• Training on hotel reservation systems and OTA platforms.
• Career growth opportunities within Reservations, Front Office and Hotel Operations.
• Supportive and professional working environment.

Key Skills: Hotel Reservations, Reservation Executive, Guest Handling, Call Handling, Booking Management, OTA Management, Airbnb, Booking.com, MakeMyTrip, Goibibo, Customer Service, Sales Conversion, Hospitality, Service Apartment Operations.