Hotel Partner Solutions Specialist (Gurgaon)

Job Summary

A supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks. This person assists with issue investigations, data analysis and remediation for internal and external infrastructure disruptions and/or service enhancements.

Responsibilities

• Collects information to understand problems and identify their origin.
• Researches precedents and known solutions for basic or routine problems.
• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.
• Is familiar in working with infrastructure services.
• Able to configure or operate cloud infrastructure through tools or interfaces.
• Understands lower-level complex systems.
• Has a broad understanding of observability and operational tools.
• Has a foundational understanding of software testing principles.
• Is familiar with basic concepts of one programming or scripting language (e.g. JavaScript or bash).
• Knows basic programming control flow and can write a simple function in a given language (e.g. fizzbuzz).
• Basic understanding of how team goals fit a business need.
• Assists with issue or incident investigations by gathering and documenting necessary information.
• Identify, research, test and escalate bugs to the appropriate team for resolution.
• Translate data analysis and findings into accessible visuals to identify chronic issues or product opportunities.
• Understands how to proceed with collecting data on customer and employee satisfaction, and supports the data collection and analysis process.
• Applies technical expertise to resolve service and system disruption in coordination with technical teams.
• Recommends interim and long-term solutions to complex problems to ensure successful resolution; guides the analysis of a problem all the way to a successful resolution.
• Contacts required resources both inside and outside the company as necessary to resolve the problem.
• Develops/maintains support documentation for use by all levels of support personnel.
• Identifies simple known patterns (a figure, object, word, or sound) that are hidden in other distracting material understand opportunities for improving services and/or products.
• Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions.
• Creates clear, concise and organized communication materials (e.g., policies procedures, guidelines, presentations, messages).
• Considers and understands the audiences specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.
• Reports clearly on current work status.
• Asks challenging questions when empowered to do so.
• Coordinates bringing together different stakeholders with varied perspectives to develop solutions to issues, and contributes own suggestions.
• Thinks holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.
• Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.
• Researches and analyzes complex technical data using statistical methods.
• Identifies that there is a need for process improvement and actively seeks guidance from their Manager on how to achieve this. Sees where efficiency and process improvement are needed within their immediate team.
• Demonstrates an openness and flexibility to adapting their work to new processes to streamline and be more efficient.
• Assists with the development of business area standards and procedures.
• Collaborates with team members to co-develop and solve problems.
• Proactively reaches out to meet peers across environment and collaborates to solve problems.

Qualifications

• Experience 0-2 years
• Bachelors degree or equivalent experience. Technical degree preferred.
• A+ Certification or equivalent

Skills

• Cloud infrastructure
• Observability
• Software testing principles
• JavaScript
• Bash
• Data analysis
• Statistical methods
• Documentation
• Incident investigations

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.