Hotel Operations Manager

About the company

Treebo Hospitality Ventures (THV) is a hotel group operating with a mission of "democratising the joy of travel". We focus on the affordable segments of the market economy to mid-market to cater to the next 100 million travellers who will experience the joy of travel over the next 10 years. We offer these guests a high-quality experience at an affordable price point, with a portfolio of 800+ hotels across 120+ cities.

We operate through multiple brands catering to different sub-segments:

• Itsy (1000–1500)
• Treebo and Treebo Premium (1500–3000)
• Medalio, our newly launched affordable luxury brand (3000–6000 per night)

We are also the master franchisee of Accor Hotels in India for their Ibis and Mercure brands, which cater to larger mid-market properties. We are the most loved hotel chain in the affordable segment, with an average rating of 7.8/10 across independent review platforms — and we are just getting started

About the Role

As an Area General Manager, you will be responsible for executing the company’s strategic vision of democratizing the joy of travel. You will be responsible for a given area and the portfolio there in to ensure highest levels of guest experience, product quality and business & profitability of the assets. While managing the operations and enabling sales for your portfolio, you will also drive the expansion of our hotel portfolio across your area and beyond through your network. This is a mission critical role that requires a perfect balance of delivering operational excellence, relationship management, and a business development mindset.

Key Responsibilities -

1) Operational Excellence

• Oversee day-to-day operations across multiple hotel properties in your area, ensuring adherence to brand standards and service benchmarks
• Drive compliance with Treebo's brand standards and SOPs, health and safety guidelines, and service quality norms
• Conduct audits, quality assurance checks, and drive corrective/preventive actions through hotel partners to maintain Treebo standards
• Act as the key liaison between the company and hotel partners, ensuring seamless coordination and timely issue resolution
• Monitor and enhance overall guest satisfaction by ensuring prompt and effective service recovery mechanism.

2) Business Development & Growth

• Identify, evaluate, and onboard new hotel properties to expand the company’s portfolio within the assigned area
• Negotiate terms of the agreement and ensure complete alignment with Treebo's operating procedures before onboarding any hotel
• Collaborate with the central business development team to oversee launch process of the signed properties

3) Sales & MICE

• Drive regional sales performance by collaborating with internal sales teams and property owners to achieve revenue targets for your portfolio
• Identify and push sales POCs to close MICE deals for your portfolio properties
• Support pricing, promotions, and campaigns to drive business at the property level
• Engage with local corporate clients, event organizers, and travel planners to push business to your portfolio if needed

4) Team & Partner Management

• Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional guest experience in the segment
• Train hotel staff in brand values, SOPs, and customer service skills to ensure consistency
• Build strong relationships with hotel owners and partners to foster collaboration and long-term association

What Are We Looking For -

• Strong communication, leadership, and stakeholder management skills.
• 4–6 years of experience in hospitality management with demonstrated success in both operations and business development.
• Proven experience in property acquisition and/or sales in hospitality.
• Knowledge and experience in the MICE segment is highly desirable.
• Analytical mindset with problem-solving and decision-making capabilities.
• Ability to thrive in a dynamic, fast-paced environment.
• Willingness to travel extensively within the assigned geography.
• Entrepreneurial approach with a strong focus on execution and accountability