Hotel Operations Manager

Role & responsibilities

Owner & Partner Management

• Manage the assigned portfolio of property owners and prevent churn by proactively resolving partner issues.

Revenue & Occupancy

• Generate revenue by ensuring rooms are available for sale and driving occupancy through booking conversions.

Customer & Guest Experience

• Ensure good customer and guest experience across the cluster, with a special focus on properties that are performing poorly.

Collections

• Ensure timely collection of outstanding payments from portfolio clients.

Issue Resolution

• Resolve issues between property owners, customers, and internal stakeholders.

Market Insights

• Regularly share feedback on market conditions, trends, competition, pricing, and other factors affecting business on the ground.