Hotel Operations Manager

Role & responsibilities

• Manage property owners: Build good relationships with owners and solve their problems so they continue partnering with the company.
• Drive revenue: Make sure rooms are available for booking and help increase occupancy and bookings.
• Improve property performance: Track customer/guest experience and focus especially on properties that are performing poorly.
• Collect payments: Follow up with property owners to ensure outstanding payments are collected on time.
• Solve problems: Act as a bridge between property owners, customers, and internal teams to resolve issues quickly.
• Understand the market: Keep track of competitors, pricing, demand, market trends, and share these insights with the company.