Hotel Operations Manager

Role & responsibilities

• Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues proactively
• Generate revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions
• Ensure cluster performance of customer & guest experience metrics, especially focusing on bottom properties in the cluster
• Ensure collection of accounts receivable/outstanding amount from portfolio clients
• Resolve issues arising between property owners, customers & internal stakeholders
• Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business