Hotel Manager

• Manage the overall day-to-day operations of the hotel.
• Oversee Front Office, Housekeeping, Maintenance, Security, and Banquet Operations.
• Ensure rooms are clean, maintained properly, and ready for guest check-in.
• Monitor guest check-ins, check-outs, room availability, occupancy, and guest satisfaction.
• Handle guest complaints and ensure quick and professional resolution.
• Recruit, train, supervise, and manage hotel staff.
• Prepare staff duty rosters and monitor attendance, discipline, and performance.
• Manage and coordinate banquet bookings and events, ensuring smooth execution from setup to completion.
• Coordinate with clients and event organizers regarding banquet requirements.
• Monitor hotel and banquet revenue, expenses, inventory, and operational costs.
• Coordinate with vendors and service providers for procurement and maintenance requirements.
• Ensure proper implementation of SOPs, hygiene standards, safety procedures, and operational checklists.
• Conduct regular inspections of guest rooms, banquet areas, public areas, and hotel facilities.
• Coordinate with the maintenance team to ensure timely resolution of maintenance issues.
• Maintain proper records and prepare daily/weekly/monthly operational reports.
• Identify operational inefficiencies and implement improvements.
• Ensure compliance with applicable hotel, fire safety, labour, hygiene, and statutory requirements.
• Work closely with the management to achieve operational and financial objectives.
• Be available to personally oversee important events, peak occupancy periods, and operational issues when required.

Preferred candidate profile

• 2-5 years of experience in hotel operations, preferably in a Hotel Manager, Operations Manager, or similar role.
• Experience managing a 30+ room hotel will be preferred.
• Experience in banquet/event operations is an advantage.
• Diploma/Degree in Hotel Management or Hospitality Management preferred.
• Strong leadership and people-management skills.
• Good communication and guest-handling skills.
• Strong knowledge of Front Office and Housekeeping operations.
• Ability to manage staff, vendors, and multiple departments effectively.
• Knowledge of hotel PMS/software and basic MS Office.
• Strong understanding of operational cost control and inventory management.
• Should be hands-on, disciplined, responsible, and comfortable taking ownership of the propertys day-to-day operations.
• Willingness to work flexible hours, weekends, and during important hotel/banquet events.