Hotel Management, Quality Assurance & Maintenance Manager

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JOB DESCRIPTION (JD)

1) Hotel Management, Quality Assurance & Maintenance Manager

Department: Hotel Operations / Quality Assurance & Maintenance

Experience: Minimum 10 Years

Qualification: Degree/Diploma in Hotel Management or Hospitality Management

Position: Manager / Senior Manager

Reporting To: Management / Senior Management

Job Summary

We are looking for an experienced Hotel Management professional with a minimum of 10 years of experience in hotel operations, quality assurance, and maintenance management. The candidate will be responsible for maintaining high standards of service quality, cleanliness, hygiene, infrastructure maintenance, and operational efficiency.

Key Responsibilities

1. Quality Assurance

2. Maintenance Management

3. Hotel Operations

4. Reporting & Compliance

Required Skills & Competencies

• Strong knowledge of hotel operations, quality assurance, and facility maintenance.
• Experience in developing SOPs, conducting audits, and implementing quality improvements.
• Excellent leadership, team management, and problem-solving skills.
• Strong vendor management and cost-control capabilities.
• Good communication, coordination, and reporting skills.

Experience Requirements

• Minimum 10 years of relevant experience in the hotel or hospitality industry.
• Proven experience in quality assurance and maintenance management.
• Candidates with experience managing hotels, resorts, corporate hospitality facilities, or large hospitality operations will be preferred.

Key Performance Indicators (KPIs)

• Quality audit scores and compliance levels.
• Guest satisfaction and complaint resolution.
• Preventive maintenance completion and equipment uptime.
• Reduction in maintenance costs and recurring breakdowns.
• Housekeeping, hygiene, and safety standards.
• Timely closure of corrective actions and operational issues.

Preferred Candidate: A result-oriented professional capable of managing quality, maintenance, and hotel operations while ensuring excellent service standards, safety, and cost efficiency.