Hotel Guest Experience Manager
Happinesscue · Noida · onsite · Posted 24d ago
Undisclosed6–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
We are looking for a Hotel Guest Experience Manager to take ownership of planning, execution, stakeholder coordination and performance tracking.
The position will work closely with internal teams, external partners and senior stakeholders to keep priorities moving and turn plans into measurable outcomes.
Candidates should bring around 6-10 years of relevant experience, with practical exposure to guest experience, service recovery.
Strong communication and follow-through will matter as much as functional knowledge.
Responsibilities- Take ownership of planning, execution, stakeholder coordination and performance tracking.
- Work closely with internal teams, external partners and senior stakeholders to keep priorities moving and turn plans into measurable outcomes.
- 6-10 years of relevant experience.
- Practical exposure to guest experience.
- Practical exposure to service recovery.
- Guest Experience
- Service Recovery
- Stakeholder Coordination
- Performance Tracking
- Planning
- Execution
- Follow-through
Sourced from naukri
Skills
Customer Serviceservice deliveryComplaint managementCustomer Handlingteam managementPerformance TrackingService RecoveryTrainingHospitalityguest experienceOperations ManagementHotel ManagementEscalation Management