Hospitality Training Manager

Job description:

• Hospitality Training: Train and mentor staff on hospitality etiquette, guest handling, professional conduct, and service standards.
• Front Desk Operations: Demonstrate expertise in front desk procedures, guest relations, and visitor management.
• Team Grooming: Develop staff communication, interpersonal skills, presentation, and professional behaviour.
• Guest Experience: Ensure consistent hospitality standards while handling guests, visitors, and special guests.
• Training Materials: Develop and implement practical training sessions, guidelines, and standard operating procedures.
• Quality Monitoring: Evaluate staff performance, identify training gaps, and provide continuous feedback.
• Service Excellence: Establish a culture of courteous, efficient, and professional hospitality.

Required Skills & Qualifications

• Minimum 5 years of relevant experience in the hospitality industry, particularly front desk operations.
• Proven expertise in training, coaching, and mentoring hospitality staff.
• Hotel Management qualification preferred.
• Excellent proficiency in Kannada, English, and Hindi.
• Basic working knowledge of MS Excel and email communication.
• Strong communication, interpersonal, leadership, and presentation skills.
• Ability to identify service gaps and improve team performance through effective training.

Key Expectation: A hands-on hospitality professional who can not only deliver excellent service but also train and develop others to consistently maintain high hospitality standards.