Hospitality Trainer

Company Description Frankfinn Institute of Airhostess Training, incorporated in 1993, is a leading provider of soft skills training in India across Aviation, Hospitality, Travel, and Customer Service sectors. The institute is known for its strong placement record, earning recognition in the Limca Book of Records for eight years and multiple awards from ASSOCHAM. Frankfinn is an approved training partner of NSDC and Tourism & Hospitality Skill Council (THSC), and collaborates with Air India for an exclusive In-Flight Familiarization program. With numerous national awards for aviation and air hostess training, as well as vocational skill development, Frankfinn offers learners industry-relevant training and strong career support.
Role Description The Hospitality Trainer will deliver high-quality training sessions to students in hospitality and customer service, ensuring adherence to Frankfinn's curriculum and standards. This full-time, on-site role in Dimapur involves planning and conducting classroom sessions, practical demonstrations, and simulations covering front office operations, food and beverage service, and guest relations. The trainer will assess learner performance, provide constructive feedback, and support learners in developing professional behavior, grooming, and communication skills. Responsibilities include maintaining training records, contributing to curriculum enhancement, coordinating with academic and placement teams, and participating in workshops or events that promote learner employability.
Qualifications

• Candidates should possess strong skills in Hospitality Consulting and Training, with experience designing and delivering structured training modules.
• Candidates should possess customer-facing skills in Customer Service and Front Office operations, including handling guest queries and managing reservations or check-in processes.
• Candidates should possess operational knowledge in Food & Beverage services, including basic service standards, menu understanding, and restaurant or café etiquette.
• Strong communication, presentation, and classroom management skills, with the ability to engage diverse learners and maintain a professional learning environment.
• Prior industry experience in hospitality, aviation, or related customer service roles; training or teaching experience is highly desirable.
• Relevant diploma or degree in Hospitality Management, Tourism, Hotel Management, or a related field; training certifications are an advantage.
• Ability to work on-site in Dimapur, demonstrate high levels of professionalism, and support the institute's focus on placements and career development.