Hospitality Manager

Role & responsibilities

• Oversee day-to-day hospitality operations to ensure smooth and efficient service delivery.
• Manage hotel, resort, restaurant, accommodation or other hospitality-related operations, depending on the assigned project.
• Develop and implement operational plans, service standards and performance objectives.
• Supervise, train and manage hospitality staff, including department heads, supervisors and frontline teams.
• Monitor guest satisfaction, service quality and customer feedback, and implement improvements where required.
• Manage budgets, operating expenses, revenue targets and resource allocation.
• Ensure appropriate staffing, workforce planning, scheduling and productivity across departments.
• Coordinate front office, housekeeping, food and beverage, guest services and other operational departments, as applicable.
• Establish and maintain service standards, operational procedures and quality control measures.
• Manage guest complaints, service issues and escalations professionally and efficiently.
• Monitor occupancy, revenue, operating costs and other relevant hospitality performance indicators.
• Coordinate procurement, inventory management, supplier relationships and stock control.
• Ensure compliance with applicable health, safety, hygiene, food safety and workplace regulations.
• Maintain effective relationships with guests, corporate clients, vendors, contractors and business partners.
• Identify opportunities to improve operational efficiency, service delivery and profitability.
• Prepare operational reports, performance reviews, budgets and management presentations.
• Support business development, promotional activities and revenue growth initiatives where applicable.
• Implement staff training, performance evaluation and employee development programs.
• Coordinate maintenance, facilities management and property upkeep to maintain operational standards.
• Work closely with senior management to achieve business goals and improve overall hospitality performance.
• Lead continuous improvement initiatives and ensure consistent service quality across operations.