Hospitality-Executive

Basic Information

Position Title Designation Executive

JD Code shb/ind/billing/01

Job Family Business Support

Department Billing

Role Details

To be filled up as per the requirement of the Division / unit / function / territory

Grade A3

Reporting To Manager

Division Indore

Unit Indore

Location Details

Please mention the correct office location of the Role selected above and fill in the other geographic details

Base Location (City) Indore

Country India

Job Holder Specifications

Qualification

Basic Qualification / Education / Vocational Training

B.Com

Advanced Qualification / Certification / Specialist Training

M. Com (will be an added advantage)

Experience

Minimum Experience

1 - 3 years

Specific/Relevant Experience

Competencies

Functional Skills and Capabilities

Behavioural

• Assertive in patient problems
• Empathy towards patients
• Patience and tolerance
• Convincing power

Functional

• Articulate with billing softwares
• Cash management
• Record keeping
• Knowledge about various wards, O.T , services and packages
• Knowledge of process of TPA, Self Pay and Corporate
• Hospital policies and norms
• Thorough with payment modes and terms
• Knowledge of medical codes

Objective

To manage cash related transactions without error and ease the process of payment for patients by properly checking the services opted from admission to discharge.

Key Responsibilities

Billing Process

• Verify patient forms with their categories and deposits made
• Collecting cash from patient as per patient admission against bill and providing receipt for the same
• Accepting deposit through cash, foreign currency, cheque, credit/debit card, NEFT/RTGS and cash
• Refunding amount to patients in case of excess payment
• IP and OP patient billing at ER
• Checking type of patient(TPA, Self Pay, Corporate) and accordingly applying payment deposits
• Service posting of transactions and reversal entry for IP like ward procedures, doctor visits, others
• Preparation of OT clearance for planned and unplanned surgeries, emergencies, corporate, TPA and international patients
• Confirming and reconfirming of deposits done by patients
• Admission of patients at night along with billing activities
• Checking discounts applicable as per patient category

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