Hospitality - Customer Relation Executive

Hospitality Customer Relations Executive (CRE)

Experience: Freshers

Qualification: Graduate / relevant qualification

Job Description

We are looking for a pleasant, well-groomed and customer-focused Customer Relations Executive (CRE) to manage client hospitality and ensure an exceptional experience for customers visiting our premium jewellery business.

Key Responsibilities:

• Welcome and greet clients and guests in a warm and professional manner.
• Create a premium and personalized experience for every customer.
• Understand customer requirements and coordinate with the relevant team.
• Manage customer hospitality and ensure their comfort during visits.
• Coordinate customer appointments and visits.
• Assist customers with basic queries and direct them to the appropriate team.
• Coordinate refreshments and other hospitality arrangements.
• Maintain professional and courteous communication with clients.
• Handle customer requests and special requirements efficiently.
• Coordinate with internal teams to ensure smooth customer service.
• Maintain a high standard of grooming, etiquette and professional conduct.
• Support the team in maintaining the overall luxury brand experience.

Professional Qualities & Personal Attributes

• Pleasant, confident and well-groomed personality with a polished appearance suitable for a premium jewellery environment.
• Excellent communication and interpersonal skills with the ability to interact confidently and courteously with premium clientele.
• Strong customer-service orientation with a genuine commitment to delivering an exceptional and personalised customer experience.
• Professional etiquette and hospitality skills with a warm, welcoming and courteous approach.
• Active listening and understanding of customer needs, preferences and special requirements.
• Calm, patient and composed while handling customer queries, requests or challenging situations.
• Proactive, organised and responsible in managing appointments, hospitality arrangements and customer requirements.
• Strong coordination and teamwork skills to ensure smooth communication between customers and internal teams.
• Positive, adaptable and service-oriented attitude with a willingness to learn and improve.
• Professional conduct and brand consciousness with the ability to consistently maintain the standards of a luxury jewellery brand.

Requirements:

• Graduate / relevant qualification.
• Freshers are welcome.
• Excellent communication and interpersonal skills.
• Pleasant, confident and well-groomed personality.
• Strong customer-service orientation.
• Good spoken English; Hindi/Telugu will be an advantage.
• Professional etiquette and a positive attitude.
• Comfortable interacting with premium clientele.
• Ability to remain calm, polite and professional in all situations.
• Passion for delivering excellent customer experiences.

Note: Working hours and weekly offs will be as per the requirements and operating schedule of the retail jewellery business.