Hospital tourism

Job Description

Hospital Tourism & Pharmaceutical Administration Executive

Department: Hospital Tourism / Pharmaceutical Administration
Designation: Executive Hospital Tourism & Pharmaceutical Administration
Location: Kochi, Kerala

Job Summary

We are looking for a responsible and customer-focused professional to support our Hospital Tourism and Pharmaceutical Administration operations. The role involves coordinating with international clients, managing pharmaceutical orders, collecting and maintaining required documents, coordinating order dispatches, and supporting day-to-day office activities.

The candidate will also coordinate with brokers, customers, hospitals, pharmacies, and internal teams to ensure smooth communication and timely completion of customer requirements.

Key Responsibilities

• Coordinate with international clients/customers regarding their pharmaceutical and service requirements.
• Receive, verify, and process customer orders accurately.
• Coordinate the collection, preparation, and dispatch of orders to customers.
• Follow up with customers regarding order status, delivery, and required information.
• Collect and maintain necessary customer and pharmaceutical-related documents.
• Ensure proper documentation and record maintenance for all orders and customer interactions.
• Coordinate with brokers/agents and facilitate communication between brokers and customers.
• Assist international clients by providing timely information and coordinating their requirements with the concerned teams.
• Coordinate with hospitals, pharmacies, logistics teams, and other service providers as required.
• Support day-to-day office administration and coordination activities.
• Maintain proper records of customer orders, documents, dispatches, payments, and follow-ups.
• Track pending orders and coordinate with the relevant departments to ensure timely closure.
• Handle customer queries professionally and escalate issues to the concerned team when required.
• Ensure confidentiality and proper handling of customer and medical/pharmaceutical-related documents.
• Support the team in coordinating hospital visits, appointments, pharmaceutical requirements, and other client-related activities wherever applicable.
• Perform other administrative and coordination duties assigned by the management.

Key Skills & Competencies

• Good communication and interpersonal skills.
• Ability to communicate professionally with international customers.
• Good coordination and follow-up skills.
• Strong documentation and record-keeping ability.
• Basic understanding of pharmaceutical products and order processes.
• Good knowledge of MS Office and basic computer applications.
• Ability to manage multiple customer requests and priorities.
• Professional attitude and customer-service orientation.
• Good organizational and time-management skills.
• Ability to coordinate effectively with brokers, customers, hospitals, pharmacies, and internal teams.
• Fluency in English is preferred; knowledge of additional languages will be an advantage.

Educational Qualification

• Bachelor's degree in Pharmacy, Healthcare Administration, Hospital Administration, Business Administration, or a related field.
• Candidates with relevant experience in pharmaceutical administration, hospital coordination, healthcare services, medical tourism, customer service, or similar roles may also be considered.

Experience

0–3 years of relevant experience in pharmaceutical administration, hospital coordination, healthcare, medical tourism, customer service, order management, or administrative coordination is preferred.

Preferred Candidate Profile

The ideal candidate should be well-organized, approachable, customer-oriented, and capable of coordinating with multiple stakeholders. The person should be comfortable handling international clients, maintaining documentation, following up on orders, and coordinating with brokers and internal teams to ensure smooth operations.