Hospital Support Executive

Roles & Responsibilities:

Build Positive Relationships

Foster a strong working relationship with doctors, nurses, and technicians within assigned hospitals.

Understand hospital culture and adapt to ensure seamless integration of Lifesigns’ solutions.

Training & Adoption of Lifesigns Solutions

Train hospital staff, including doctors and nurses, on the deployment and proper usage of Lifesigns’ devices and monitoring dashboards.

Ensure staff understand the benefits of our solution in reducing manual work and improving patient care.

Provide hand-holding support during the initial phase of deployment to ensure staff confidence and proper usage.

Handle Objections

Address objections from hospital staff related to the use of new technology, including concerns around job security, lack of awareness, and past negative experiences.

Present clear benefits and solutions to overcome resistance and foster a positive environment for adoption.

Deployment & Monitoring

Oversee the deployment of Lifesigns’ devices, ensuring that the Nexus to wired beds ratio remains healthy and balanced.

Regularly monitor daily patient admissions and follow up to ensure our solution is effectively utilized across all necessary beds.

Escalation Management & Communication

Monitor patient vitals and promptly communicate critical alerts to the hospital medical team, ensuring timely intervention.

Document these early warnings and communicate them to the relevant Account Manager for appropriate action.

Ensure that escalations from hospitals are kept to a minimum by addressing issues promptly.

Documentation & Reporting

Accurately maintain daily logs of deployment, patient alerts, and interactions with hospital staff.

Document time savings for nurses after the implementation of the LifeSigns solution, highlighting improvements in workflow efficiency.

Follow up on purchase orders and ensure timely payments from hospitals.