Hospital Relationship Manager, Philadelphia

ABOUT ABBY CARE: POWERING THE FUTURE OF CARE AT HOME FOR ALL OF AMERICA.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

CLINICAL LIAISON (THE HOSPITAL ROLE)

The Role

At Abby Care, we are redefining how care is delivered at home, but that journey often starts in the hospital. The Clinical Liaison is the face of Abby Care within major hospitals. This is not a role for someone who wants to sit behind a desk or make corporate-level network calls; this is a highly active, embedded role. You will live within the four walls of your assigned hospitals, navigating the floors, nursing stations and discharge planning departments to become an indispensable resource to clinical staff.

Your primary mission is to educate hospital teams on Abby Care’s capabilities, build deep-rooted relationships from the ground up, and ultimately drive a high volume of qualified patient referrals. You will act as the crucial bridge between a patient's hospital discharge and their successful transition to home care. Because this is a true growth role, your success, goals, and compensation are directly tied to the sustained referral volume you generate from your assigned facilities.

Your Responsibilities

• Embed & Map the Facility: Maintain a highly visible, daily presence within your assigned hospitals. Identify and map out key decision-makers, including discharge planners, social workers, bedside nurses, and attending physicians.

• Educate & Advocate: Serve as the subject matter expert on Abby Care. Conduct formal presentations and informal floor-level education so staff immediately recognize when a patient is a perfect fit for our programs.

• Drive Referral Volume: Actively prospect for eligible patients and build a predictable pipeline. You will be held accountable to strict volume metrics, and your compensation will scale with the referrals you bring in.

• Streamline Transitions: Remove friction in the admissions process. Work closely with hospital staff and the internal Abby Care intake team to ensure a seamless, urgent handoff from the hospital bed to the home.

• Track & Report: Rigorously utilize our CRM to log facility activities, track relationship progress, manage your pipeline, and analyze growth metrics within your assigned hospitals.

What you’ll have:

• 4+ years of experience in a hospital or healthcare role, with a track record of building relationships across multidisciplinary teams including discharge planners, social workers and nursing staff.

• You have experience being embedded in the floors, nursing stations and discharge planning rooms where decisions actually get made.

• The experience of being genuinely essential. Clinical teams will come to rely on you as a trusted resource who solves placement problems and makes transitions smoother for patients and staff alike.

• Mastery of clinical environments and patient transitions. You'll deepen expertise in hospital workflows, discharge planning and the complexities of moving patients home.

BENEFITS:

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.

• Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

OUR VALUES

1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

Automated Decision Tools

Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.