Hospital Operations Manager

Job Summary

We are looking for an experienced Hospital Operations Manager to oversee the day-to-day operations of the hospital, ensuring efficient delivery of patient services, smooth coordination across departments, regulatory compliance, and a high standard of patient experience. The role will involve managing hospital operations, staff coordination, vendors, infrastructure, and administrative processes while working closely with doctors and leadership.

Key Responsibilities

• Oversee day-to-day hospital operations across clinical and non-clinical departments.
• Coordinate with doctors, nurses, medical staff, and department heads to resolve operational issues.
• Drive initiatives to improve patient experience and satisfaction.
• Manage staff, manpower planning, duty rosters, attendance, and performance.
• Ensure compliance with applicable healthcare regulations, statutory requirements, policies, and safety standards.
• Handle patient/attendant concerns and coordinate timely resolution of escalations.
• Work with clinical and administrative teams to improve process efficiency and cost effectiveness.
• Ensure proper implementation of SOPs, emergency protocols, infection-control practices, and safety procedures.
• Coordinate with external stakeholders, insurance/TPA teams, government authorities, and other relevant agencies as required.

Required Skills & Qualifications

• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
• Master's degree such as MHA/MBA (Healthcare/Hospital Management) will be preferred.
• 7+ years of experience in hospital administration or healthcare operations.
• Strong understanding of hospital operations and patient-care workflows.
• Experience managing cross-functional teams and multiple hospital departments.
• Good knowledge of healthcare compliance, quality standards, and statutory requirements.
• Strong problem-solving, coordination, and stakeholder-management skills.
• Good communication and interpersonal skills.
• Ability to handle patient escalations and operational emergencies.
• Hiring of manpower
• Cost optimization
• Responsible for overall revenue & Profit & Loss.

Key Performance Indicators (KPIs)

• Patient satisfaction and complaint resolution
• Revenue and operational cost efficiency
• Staff productivity and retention
• Compliance and audit performance
• Quality and patient-safety indicators
• Vendor/service-level performance

Preferred background: Candidates from hospitals, multispecialty hospitals, healthcare chains, clinics, or healthcare service organizations with hands-on experience in hospital operations.

Interested candidates are encouraged to apply here preferably through Naukri.com portal but can also share their updated CV at WA No. [phone removed] ( Mention your Current Salary , Current City , Hometown & State )

Note- Male Candidates from Hospital Operations Background are preferred.