Hospital Liaison Executive

Organization: Even Healthcare
Location: Indiranagar, Bengaluru
Department: Hospital Liaison Executive
Reporting To: Hospital Liaison Manger

About Company
Even Healthcare is a modern, integrated healthcare organization focused on delivering high-quality, patient-first care through a blend of strong clinical practices, technology, and operational excellence. As we expand our physical hospital footprint, we are building hospitals designed for safety, efficiency, and superior patient experience. Hospital commissioning at Even is a mission-critical activity, and this role offers the opportunity to be at the center of launching a high-impact healthcare facility.

About the Role

Hospital Liaison Executive acts as the crucial communication bridge between patients, their families, the medical staff, and the hospital administration.

Their primary goal is to humanize the complex healthcare system. They ensure that patients receive compassionate care, clearly understand their treatment plans, and have their concerns addressed quickly and fairly.

Core Responsibilities

The day-to-day work is highly dynamic, balancing patient advocacy with the hospitals operational efficiency.

• Patient Communication Education: Explaining complex medical terminology, treatment options, and hospital policies in easily digestible terms. They ensure patients and families know exactly what to expect before, during, and after a procedure.

• Grievance Feedback Management: Acting as the first point of contact for patient complaints. They investigate issues impartially, mediate conflicts between patients and medical staff, and track feedback trends to help the hospital improve its services.

• Care Coordination: Collaborating with doctors, nurses, and administration to streamline the patients journey-from pre-admission screening through to discharge planning and setting up post-treatment rehabilitation.

• Financial Insurance Navigation: Helping patients understand their insurance coverage, billing processes, and payment options to reduce financial anxiety during a health crisis.

• External Government Liaisoning: In some hospitals, this role also involves managing relationships with external health partners, insurance agencies, or government bodies to ensure the hospital remains compliant with local health regulations and policies.

  Key Skills

  • Strong conflict resolution and interpersonal skills.

  • In-depth knowledge of healthcare regulations and medical ethics

  • Data-driven approach to solving operational bottlenecks.

  Why Join Even Healthcare

  • Be part of a fast-growing, patient-first healthcare organization.
  • Opportunity to work closely with clinical leadership.
  • High-impact role in hospital operations and quality improvement.