Hospital Front Office Manager

Job Role:- Hospital Front Office Manager

Job Description:-

• OPD Management: Ensure smooth functioning of the Outpatient Department, including patient registration, appointment scheduling, and coordination with medical staff.
• Lobby Management: Supervise the lobby area, ensuring a welcoming and organized environment for patients and visitors.
• Patient Experience: Enhance patient experience by addressing concerns, providing information, and ensuring timely service delivery.
• OP Billing: Oversee outpatient billing processes to ensure accuracy and efficiency.
• Patient Area Management: Manage patient waiting areas, ensuring cleanliness, comfort, and a positive environment.
• Team Handling: Lead and manage a team of front office staff, providing guidance, training, and performance evaluations.
• IPD Management: Ensure smooth functioning of the IP Department, including patient registration, Facility management, Counselling, Admissions and coordination.
• TPA & Counselling : Handle team of counselling & insurance registrations for smooth function and facilitation to the patients and relative to avail cashless services.

Key Responsibilities:

• Monitor and improve patient flow and reduce waiting times.
• Address and resolve patient complaints and issues promptly.
• Collaborate with other departments to ensure seamless patient care.
• Maintain up-to-date knowledge of hospital policies and procedures.
• Ensure compliance with health and safety regulations.
• Implement and monitor service quality standards.

Requirements:

• Education: Bachelor's degree in Hospital Management, Business Administration, or related field.
• Experience: Minimum 3 years of experience in a similar role within a hospital setting.

• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to lead and motivate a team.
• Proficiency in hospital management software and MS Office.
• Joining:- On immediate basis.
• Mail ID- [email removed], [email removed]