Hospital Coordinator

Company: Jeena Sikho Lifecare Ltd.
Job Title: Hospital Coordinator
Department: Hospital Operations / Patient Services
Employment Type: Full-Time
Working Days: 6 Days a Week
Experience: 3-4 Years
Budget: up to 30k

Job Overview

Jeena Sikho Lifecare Ltd. is looking for a proactive, organized, and patient-focused Hospital Coordinator to ensure smooth coordination between patients, doctors, nursing staff, and various administrative departments.

The role involves patient facilitation, inter-departmental coordination, admission and discharge support, patient flow management, and ensuring high standards of service delivery within the hospital.

Key Responsibilities

• Coordinate patient admissions, transfers, and discharges in collaboration with medical and nursing teams.
• Act as a liaison between patients, doctors, nurses, front desk, billing, pharmacy, and diagnostic departments.
• Assist patients and attendants with hospital procedures, documentation, and service-related guidance.
• Monitor patient flow and coordinate timely consultations, investigations, treatments, and other services.
• Support doctors during ward rounds by coordinating patient records, reports, and required updates.
• Handle patient feedback, complaints, and service-related concerns and escalate issues to the concerned department/management when required.
• Coordinate with support departments such as housekeeping, pharmacy, diagnostics, and billing to ensure timely patient services.
• Ensure adherence to hospital SOPs, protocols, and quality standards.
• Maintain accurate records related to patient coordination and daily hospital operations.
• Follow up on pending patient-related requirements and ensure timely resolution.
• Assist in maintaining a positive and patient-friendly hospital environment.
• Maintain strict patient confidentiality and follow ethical healthcare practices.
• Prepare daily operational updates/reports as required by the reporting manager.
• Perform other duties related to hospital coordination as assigned.

Key Requirements

Educational Qualification

• Graduate in any discipline.

Experience

• 13 years of experience in hospital coordination, patient services, hospital operations, or healthcare administration preferred.
• Experience in a hospital or clinical setup will be an added advantage.

Required Skills

• Strong communication and interpersonal skills.
• Excellent coordination and follow-up abilities.
• Patient-centric and service-oriented approach.
• Good organizational and multitasking skills.
• Basic knowledge of MS Office and Hospital Information Systems (HIS).
• Ability to handle patient/attendant concerns professionally.
• Ability to remain calm and effective in stressful situations.
• Good problem-solving and decision-making skills.
• Strong attention to detail and documentation skills.

Benefits

• Provident Fund (PF) as per statutory norms.
• Other benefits as per company policy.