Home Lending Associate

A Better Opportunity

Were looking for best in class sales agents to be a part of our mission to make Better Mortgage available to all Americans. At Better, our team of Home Lending Associates are responsible for more than just generating loan applications we count on them to help us continually innovate and ensure were bringing best-in-class customer service to the mortgage industry. As part of the team, you’ll be on the front lines of making every borrower’s mortgage experience better, empowering them to make one of the most important financial decisions of their life. Your work will expose you to other critical pieces of a technology company, such as product, engineering, and marketing, giving you many opportunities to share customer insights and ultimately improve Better's core technology and message.

The Home Lending Associate (HLA) role is often a stepping stone toward our licensed Loan Consultant role. Top performers in the HLA role may have the opportunity to earn their mortgage licenses and be promoted into a Loan Consultant role over time.

Role & responsibilities

• Manage a pipeline of prospects across home purchase, refinance, and home equity needs, guiding them through the home lending process.
• Assist clients with their mortgage application and documentation, including inbound and outbound calls, ensuring accuracy and timeliness.
• Communicate clearly and confidently with clients, answering questions and building the product and market knowledge needed to do so effectively.
• Drive customer conversion through critical funnel stages while hitting key sales performance targets.
• Collaborate closely with loan officers and underwriters to ensure a seamless, efficient client experience.
• Execute key sales activities within defined time frames (e.g., fast response to new prospects).
• Understand each customer's timeframe and objectives, adapting your approach to meet their individual needs.
• Stay current on industry regulations and loan products (conventional, FHA, VA) to provide accurate guidance.
• Take ownership of client inquiries, providing timely resolutions while maintaining confidentiality of sensitive information.
• Contribute ideas to improve in-house software, sales processes, and the overall customer experience.

Preferred candidate profile

• Minimum 2 years of sales experience (with at least 1 year in the mortgage industry).
• Track record of beating quota, with references that verify motivation, success, and work ethic.
• Highly motivated; a self-starter with a high degree of ownership and a strong customer focus.
• Organized with strong time management skills.
• Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds.
• Strong written communication skills.
• Ability to troubleshoot and solve problems independently.