Home Furnishing Consultant

Job Summary

We are looking for a passionate Home Furnishing Consultant who is enthusiastic about home furnishing, retail, and interior design. You thrive in a fast-paced environment and are motivated by improving people's lives at home through creative and functional furnishing solutions. You enjoy working in a team, generating innovative ideas, and engaging with customers to provide an exceptional shopping experience.

Responsibilities

• Stay up to date with home furnishing trends and customer needs to create inspiring and functional home furnishing solutions.
• Engage with customers to provide professional whole-room design consultations, ensuring a seamless and enjoyable buying experience.
• Collaborate with internal teams, including Customer Relations and your designated trinity team, to effectively implement daily work plans.
• Use global tools and best practices to ensure high-quality, efficient, and simple design solutions.
• Contribute innovative ideas in workshops by leveraging knowledge of retail, competitors, and customer insights.
• Guide customers through the purchasing, design, and after-sales processes for a smooth and convenient experience.
• Maintain IKEA's brand identity, values, and vision while delivering outstanding service.

Performance indicators

• Sales turnover and customer satisfaction.
• Customer purchasing lead time.
• Reduction in customer complaints.
• Competence in planning and execution of rooms.

Requirements

• A strong understanding of home furnishing trends, interior design, and the IKEA way of presenting products.
• Broad knowledge of IKEA's product range, store communication, and mechanical sales system.
• Experience in identifying opportunities for cross-selling, upselling, and add-ons.
• The ability to communicate effectively with customers, understand their needs, and create tailored furnishing solutions.
• Proficiency in design-related software such as AutoCAD.
• An education or background in interior design.
• A hands-on approach to tasks with keen attention to detail and the ability to meet deadlines.
• A collaborative mindset and willingness to work as part of a team.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.