Home Care Patient Experience

Roles & Responsibilities Patient Experience Executive

• Manage patient experience and ensure smooth delivery of Hospital Home services.
• Coordinate patient appointments, registration, billing and queries.
• Handle patient counselling, service enquiries and provide accurate information.
• Coordinate with clinical and non-clinical teams for seamless patient services.
• Follow up on appointments, cancellations, reports and invoices through calls/SMS/email.
• Ensure accurate billing, payment collection and documentation.
• Maintain patient confidentiality and adhere to hospital policies, JCI/NABH and quality standards.
• Maintain proper communication, grooming and professional service standards.
• Support patient satisfaction, lead generation and health awareness activities.
• Work in rotational shifts, including weekends/holidays as per operational requirements.