MUMBAI · FULLTIME
Holiday Cruise Sales expert
Cordelia Cruises
Mumbai · onsite · Posted 5d ago
Sourced from
Not disclosed1–4 yrsfulltimeMumbai
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Section · 01
About this role
- A complete, industry-standard Holiday Cruise Sales Expert (or Travel Sales Consultant – Cruises) job description:
- Job Title: Holiday Cruise Sales Expert / Cruise Travel Consultant
- Department: Sales & Reservations / Outbound & Inbound Travel Sales
- Employment Type: Full-time, Permanent
- Location: Office-based / Hybrid
- Job Overview
- As a Holiday Cruise Sales Expert, you will be the primary point of contact for travelers seeking memorable holiday and cruise vacation experiences. Your goal is to guide prospective guests through destinations, ship itineraries, cabin types, and onboard offerings, converting inquiries and leads into confirmed bookings.
- This role blends consultative sales, customer relationship management, and luxury hospitality advisory to drive passenger growth, upsell premium experiences, and ensure high guest satisfaction.
- Key Responsibilities
- 1. Lead Management & Sales Conversion
- * Handle inbound inquiries (calls, web inquiries, WhatsApp, email) and conduct structured outbound follow-ups with warm leads.
- * Understand holiday preferences, party size, travel dates, and budget to recommend the most suitable sailing itineraries and packages.
- * Guide guests through cabin categories (interior, ocean view, balcony, luxury suites), sailing routes, and deck plans.
- * Drive full-cycle sales from initial exploration through payment processing, booking confirmation, and document issuance.
- 2. Upselling & Revenue Optimization
- * Actively identify opportunities to upsell to premium cabins, suites, and VIP amenities.
- * Cross-sell onboard packages, including beverage/dining packages, shore excursions, spa treatments, special event celebrations, and travel insurance.
- * Meet and exceed assigned individual and team revenue and booking targets.
- 3. Guest Experience & Relationship Management
- * Deliver a consultative, white-glove sales experience, effectively catering to families, groups, corporate incentives, and high-net-worth individuals (HNWIs).
- * Address customer objections, clarify cancellation/rescheduling policies, and resolve booking concerns with confidence and patience.
- * Build long-term relationships to foster repeat bookings and customer referrals.
- 4. CRM & Administrative Excellence
- * Accurately log customer interactions, pipeline status, follow-up dates, and conversion notes into the CRM system.
- * Coordinate with internal operations, ticketing, and finance teams to ensure smooth invoicing, documentation, and special request fulfillment.
- * Stay updated on promotional offers, sailing schedules, itinerary changes, port regulations, and competitor pricing.
- Key Qualifications & Skills
- * Education: Bachelor's degree in Travel & Tourism, Hotel Management, Business Administration, Marketing, or a related field (or equivalent practical experience).
- * Experience:
- * 1–4 years of experience in travel sales, holiday package sales, cruise reservations, luxury hospitality sales, or premium inside sales.
- * Sales Acumen: Proven track record of achieving sales targets, handling cold/warm leads, and closing high-value deals.
- * Communication Skills: Exceptional verbal and written communication, active listening, and phone/email etiquette.
- * Product Knowledge: Strong interest in or familiarity with domestic and international cruise lines, nautical destinations, and itinerary planning.
- * Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot, LeadSquared) and standard travel booking/reservation engines.
- Key Performance Indicators (KPIs)
- * Monthly & quarterly sales revenue achieved vs. target.
- * Lead conversion rate (Inbound & Outbound).
- * Average booking value (including ancillary/upsell attachment rates).
- * Call connectivity, talk time, and response time metrics.
- * Customer satisfaction / Net Promoter Score (NPS) post-booking.
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Section · 02
Skills
Travel booking reservation enginessales acumenCommunication Skills
Section · Company
About Cordelia Cruises
Cordelia Cruises
Internet
1k+
employees
2020
6 years old
Mumbai,Maharashtra
India
₹6.6L PA avg
Avg at Cordelia Cruises
About
Welcome aboard Cordelia Cruises, India’s premium cruise line, where world-class hospitality meets exciting career opportunities as we redefine cruise tourism and luxury travel experiences in India.
Industries
Internet
Employee ratings
10 reviews
3.1/ 5
Culture
3.5
Career growth
2.3
Work-life
3.9
Employees rate it well for
Compensation & Benefits34Work-Life Balance32
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