Holiday Cruise Sales Expert

Position: Holiday Cruise Sales Expert
Division: B2C Sales
Reporting To: Team Leader
Experience: 24 Years
Location: Kochi
Industry: Luxury Travel | Hospitality | Airlines | Premium Holiday Sales
Qualification: Bachelor’s/Master’s Degree in Hospitality, Travel & Tourism, Business, Marketing, or related field
Preferred: Candidates from IHM or reputed hospitality/travel institutes

Role Overview

As a Holiday Cruise Sales Expert, you will be the first point of contact for customers looking to experience the luxury and excitement of Cordelia Cruises.

You will be responsible for understanding customers’ holiday preferences, recommending suitable cruise packages, and converting leads into confirmed bookings. The role involves engaging with customers through inbound calls, outbound calls, and WhatsApp, while delivering a premium and personalized sales experience.

The ideal candidate will have a strong passion for sales, travel, hospitality, and customer engagement, along with the ability to handle premium and high-value customers professionally.

Success in this role will be measured through lead conversion, revenue generation, upselling, customer engagement, and achievement of individual and team sales targets.

Key Responsibilities

• Handle inbound and outbound sales calls to potential and existing customers.
• Understand customer requirements and recommend suitable cruise packages, itineraries, and cabin categories.
• Explain cruise offerings, pricing, promotions, onboard experiences, and inclusions clearly.
• Generate conversions through effective sales pitching, negotiation, persuasion, and follow-ups.
• Upsell and cross-sell premium cabins, suites, dining, spa, entertainment, and other onboard services.
• Engage with customers through WhatsApp and other digital sales channels.
• Follow up consistently with leads and prospects to maximize conversion opportunities.
• Handle High-Net-Worth Individuals (HNWIs) and premium customers with professionalism and a customer-first approach.
• Ensure a smooth and seamless booking experience from initial enquiry to confirmation.
• Maintain accurate customer, booking, and follow-up information in the CRM system.
• Track individual sales performance, lead conversion, revenue, and other relevant sales metrics.
• Maintain high standards of call quality, professional communication, and email etiquette.
• Stay updated on cruise schedules, destinations, promotions, packages, and competitor offerings.
• Work collaboratively with the team to achieve individual and team sales targets.
• Ensure all customer interactions are aligned with Cordelia Cruises’ premium service standards.

Key Skills & Expertise

• Strong sales and lead conversion skills.
• Proven ability in upselling and cross-selling.
• Excellent verbal and written communication skills.
• Professional telephone handling and email etiquette.
• Strong negotiation, persuasion, and objection-handling skills.
• Excellent customer relationship management skills.
• Ability to confidently handle premium and HNW customers.
• Proficiency in CRM tools and sales tracking systems.
• Strong follow-up and lead management skills.
• Good time management and target orientation.
• Ability to work in a fast-paced, high-energy sales environment.
• Strong customer-first approach with a polished and professional personality.

Preferred Candidate Profile

• 2–4 years of relevant experience in luxury sales, travel, tourism, hospitality, airlines, cruise sales, premium holiday sales, or related industries.
• Candidates with experience in B2C sales, inside sales, travel sales, holiday sales, or premium customer handling will be preferred.
• Graduate/Postgraduate in Hospitality, Travel & Tourism, Business, Marketing, or a related discipline.
• Candidates from IHM or reputed hospitality/travel institutes will be an added advantage.
• Strong command of English, with excellent verbal communication and interpersonal skills.
• Experience handling premium customers/HNWIs is highly desirable.
• Should be confident, persuasive, presentable, and customer-oriented.
• Should have a strong passion for travel, luxury hospitality, and sales.
• Ability to understand customer needs and convert enquiries into bookings.
• Comfortable working with calls, WhatsApp, CRM, and other digital sales channels.
• Strong target orientation with a proven ability to consistently achieve sales goals.
• Candidates should be currently based in Kochi or willing to relocate to Kochi.

What We’re Looking For

We are looking for individuals who can combine premium customer service with strong sales expertise—someone who can understand what the customer wants, create excitement around the cruise experience, and confidently convert enquiries into memorable holiday experiences.