Holiday Consultant (Domestic)

Job Description:

Responsibilities

• Create customized holiday quotations and contacting suppliers for obtaining quotations
• Managing booking and in-trip customer issues
• Design Travel Itineraries & make Travel arrangements
• Assist & explain guest about their tour plan at the time of final handover.
• Resolve any problem that arises regarding the trip for the customer.
• Research destination and travel prices, customs, weather conditions, reviews, etc.
• Plan and sell transportations, accommodations, insurance, and other travel services
• Collect deposits and balances
• Offer and promote different services and offerings
• Keep learning about latest industry trends
• Attend webinars, conferences, and other educational programs
• Deal with occurring travel problems, complaints, or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into CRM software and maintain client files
• Maintain statistical and financial records

Requirements and skills

• Prior travel agency experience is a must.
• Customer-oriented mindset
• Bachelor's degree in travel and tourism, hospitality business, or relevant fields.
• Fluency in English
• Basic computer skills and software like MS Office.