HOD - Digital Banking Head (DBH)

HOD - Digital Banking Head (DBH)

Reports To : Chief Digital Officer (CDO)

Role Summary

• The Digital Banking Head will be responsible for managing and strengthening strategic
• relationships with Banks, Acquiring Partners, Payment Networks, and Reseller Partners to ensure
• a seamless and frictionless merchant onboarding journey.
• The role requires end-to-end ownership of partner onboarding, Merchant ID (MID) creation,
• technology readiness, integration coordination, and Go-Live execution while maintaining strong
• service levels and stakeholder satisfaction.
• The ideal candidate should possess excellent communication and relationship management skills,
• be highly presentable, and have the ability to represent the company professionally with senior
• stakeholders across banking and fintech ecosystems.

Key Responsibilities

Banking & Acquirer Relationship Management

• Build, manage, and strengthen strategic relationships with Banks, Acquiring Banks,

Payment Partners, and Financial Institutions.

• Act as the primary point of contact for banking and acquiring partners.
• Conduct regular business reviews and ensure high partner satisfaction.
• Resolve operational and escalated issues in coordination with partner teams.
• Identify new banking and acquiring partnerships to expand business opportunities.

Merchant & Reseller Onboarding

• Ensure a seamless, frictionless, and efficient onboarding journey for reseller merchants.
• Coordinate with reseller partners for documentation, compliance, and onboarding

requirements.

• Monitor onboarding turnaround times (TATs) and continuously improve onboarding

efficiency.

• Remove operational bottlenecks impacting merchant activation.

Merchant ID (MID) Management

• Own the complete Merchant ID (MID) creation lifecycle.
• Ensure MIDs are generated within agreed service levels.
• Track pending cases and proactively follow up with banks and acquiring partners.
• Maintain accuracy and compliance throughout the onboarding process.

Technology & Integration Coordination

• Coordinate with the Product and Technology teams for partner integrations.
• Ensure API integrations and technical configurations are completed as per project

timelines.

• Drive end-to-end technology readiness before merchant onboarding.
• Coordinate User Acceptance Testing (UAT), certification, and production deployment.
• Ensure successful Go-Live for every banking and acquiring integration.

Cross-Functional Coordination

• Work closely with Product, Technology, Operations, Compliance, Risk, Finance, and Sales teams.
• Ensure all stakeholders remain aligned throughout implementation.
• Conduct project review meetings and monitor milestone completion.

Process Excellence

• Develop and standardize onboarding processes and SOPs.
• Improve onboarding efficiency and reduce merchant activation timelines.
• Implement dashboards and MIS for tracking partner performance and onboarding

metrics.

• Drive continuous process improvements and automation initiatives.

Stakeholder Management

• Represent the organization in meetings with Banks, Acquirers, Payment Aggregators, and

Strategic Partners.

• Build long-term partnerships based on trust, transparency, and operational excellence.
• Manage senior stakeholder expectations effectively.

Key Performance Indicators (KPIs)

• Merchant onboarding Turnaround Time (TAT)
• MID creation within defined SLA
• Merchant activation rate
• Time to Go-Live
• Banking partner satisfaction
• Acquirer relationship health
• Technology integration timelines
• Reseller satisfaction score
• Number of successful banking/acquirer integrations
• Reduction in onboarding failures and operational escalations

Required Qualifications

• Bachelor's degree in Business, Finance, Banking, Technology, or a related field.
• MBA preferred.
• 8-15 years of experience in Digital Banking, Payments, FinTech, Payment Gateway,

Banking Partnerships, or Merchant Acquiring.

• Experience working with acquiring banks, payment aggregators, payment gateways, or

fintech companies is highly preferred.

Required Skills & Competencies

Functional Skills

• Banking & Acquiring Partnerships
• Merchant Acquiring
• Payment Gateway Operations
• Merchant Onboarding
• MID Creation & Management
• API & Payment Integrations
• Project Management
• Cross-functional Coordination
• Partner Relationship Management
• Process Improvement
• SLA & TAT Management
• FinTech & Digital Payments Ecosystem Knowledge

Soft Skills

• Exceptional communication and presentation skills.
• Excellent interpersonal and relationship management abilities.
• Highly polished, professional, and confident in interacting with CXOs and senior banking

executives.

• Strong negotiation and stakeholder management skills.
• Excellent problem-solving and decision-making capabilities.
• Strong ownership mindset with attention to detail.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Customer-first approach with a focus on delivering a frictionless partner and merchant

experience.

Preferred Industry Experience

• Digital Payments
• FinTech
• Payment Gateway
• Merchant Acquiring
• Banking
• Payment Aggregators
• Digital Banking
• Financial Services

Ideal Candidate Profile

• The ideal candidate is a relationship-driven banking professional who combines strong
• operational execution with exceptional stakeholder management. They should be capable of
• collaborating effectively with banks, acquirers, technology teams, and reseller partners to ensure
• every merchant experiences a seamless onboarding journey - from documentation and MID
• creation to technology integration and successful Go-Live. A polished, professional demeanor
• and the ability to build long-term strategic partnerships are essential for success in this role.

Summary

• 8+ years of experience in Digital Banking/FinTech.
• Mandatory experience in Wallet Companies and Payment Gateway (PG)

Companies.

• Must have worked as a Banking Alliances Head or in a similar leadership role.
• Strong experience in Merchant Acquiring and Banking Partnerships.
• Proven expertise in Business Development and strategic banking alliances.

Note: Only candidates with relevant experience in Wallet Companies/PG Companies/Banking Alliances or Merchant Acquiring will be considered.

Location: Gurugram

Working: 5.5 Days a Week (Alternate Saturdays Off)

Package: Negotiable (Based on Experience & Current CTC)

Immediate Joiners Preferred

Mandatory Experience:

• Wallet Companies
• Payment Gateway (PG) Companies
• Banking Alliances
• Merchant Acquiring
• Digital Banking & Business Development

Interested candidates can share their updated CV at: [email removed]