Hiring Support Analyst-Digital Transformation with VOIS

Experience: 8-15years

Location and Work Mode: Pune, Hybrid

Job Description:

About this Role

The Automation Support & Digital Tools Analyst plays a key role in supporting and maintaining automation solutions and digital tools that enable efficient operations within Core Transport. The role provides first-line support for automation workflows and contributes to the development, testing, deployment, and ongoing optimisation of automation initiatives. The successful candidate will work closely with operational teams to support service stability, improve operational efficiency, and contribute to Vodafone's digital transformation objectives through automation and process improvement.

Who are You

You are an experienced technology professional with 10-12 years of relevant experience supporting automation, digital tools, and network operations environments. You have a strong technical foundation, an analytical approach to problem-solving, and a collaborative mindset. You are comfortable troubleshooting technical issues, supporting operational teams, and working within dynamic environments where continuous improvement and learning are valued. You are proactive, adaptable, and committed to delivering reliable and efficient automation solutions.

What You Will Do

• Act as the first point of contact for automation-related queries and technical issues, ensuring timely resolution or appropriate escalation.
• Support the day-to-day operation, maintenance, and stability of automation tools, scripts, and workflows.
• Assist in maintaining and updating automation scripts and processes.
• Collaborate with operational teams to gather requirements, document business processes, and identify opportunities for automation and optimisation.
• Participate in the testing, troubleshooting, deployment, and monitoring of automation solutions.
• Minimise operational disruption by supporting the resolution of automation-related incidents and service issues.
• Maintain accurate and up-to-date documentation for automation assets, changes, incidents, and operational procedures.
• Contribute to the creation of user guides, training documentation, and knowledge-sharing activities.
• Support process reviews and recommend improvements that enhance operational efficiency and effectiveness.
• Monitor automation performance and assist in delivering continuous improvements across supported solutions.
• Work within software engineering and DevOps-aligned environments where required.
• Support compliance requirements through effective documentation and change management practices.
• Work within UK operational hours (09:00-17:00 UK time).

Key Accountabilities

• Timely resolution of automation support tickets and operational issues.
• Maintenance and enhancement of automation scripts and workflows.
• Accurate documentation of requirements, incidents, processes, and technical changes.
• Support for testing, deployment, and monitoring activities.
• Contribution to process improvement and automation initiatives.
• Effective collaboration with operational and technical stakeholders.

What Skills You Need

Experience

• 8-12 years of overall professional experience.
• 8-12 years of experience supporting automation solutions, scripting, and technical operations environments.
• Experience troubleshooting and resolving technical issues within production environments.
• Experience supporting operational teams and documenting business and technical requirements.
• Exposure to software engineering, DevOps, testing, and process analysis environments is desirable.

Technical Skills

• Strong proficiency in Python scripting.
• Experience working with Python libraries, including pexpect.
• Knowledge of additional scripting or programming languages such as Bash, PowerShell, or Java is desirable.
• Experience leveraging and integrating APIs.
• Knowledge of Database Management and SQL.
• Understanding of automation tools, workflows, and digital platforms.
• Networking knowledge across IP and Transmission technologies.
• Familiarity with network troubleshooting and operational support activities.

Certifications & Education

• Degree or equivalent qualification preferred, but not essential where relevant experience is demonstrated.
• Network+ and/or CCNA certification would be advantageous.

Behavioural Skills

• Strong analytical and problem-solving capabilities.
• Effective communication and stakeholder engagement skills.
• Ability to work collaboratively within cross-functional teams.
• Strong organisational and documentation skills.
• Adaptability and willingness to learn new technologies and tools.
• Commitment to continuous improvement and operational excellence.

What Skills You Will Learn

• Advanced automation support and operational management practices.
• Development, deployment, and optimisation of enterprise automation solutions.
• Cross-functional collaboration within Core Transport and network operations environments.
• Automation lifecycle management, testing methodologies, and governance processes.
• Enhanced exposure to DevOps practices, APIs, and digital transformation initiatives.
• Best practices in knowledge management, operational documentation, and service support.
• Continuous improvement methodologies that drive operational efficiency and business value.

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Groups partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. #VOIS #BeUnrivalled #CreateTheFuture

About Vodafone

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone. As part of our global family, whether that's Vodafone, Vodacom or VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.