Hiring Senior Customer Analyst For leading US Telecom Firm !

Greetings from JobShop
India's Largest BPO Recruitment Company

HIRING Senior Customer Analyst | US Voice Process

Process: International Customer Support US Voice
Shift: US Shift
Work Location: Bangalore
CTC: Up to 5 LPA + Attractive Incentives
Benefits: Two-Way Cab Facility

Eligibility

• Freshers & Experienced Candidates Can Apply
• Excellent Communication Skills Mandatory
• Immediate Joiners Preferred

Roles & Responsibilities

• Handle customer queries through voice support for international customers.
• Assist customers with account-related concerns, billing, payments, and service requests.
• Resolve customer issues efficiently while maintaining high service standards.
• Provide accurate information about products, services, policies, and offers.
• Handle complaints and escalations professionally.
• Understand customer requirements and provide suitable solutions.
• Maintain accurate customer records and follow process guidelines.
• Meet defined quality, productivity, SLA, and customer satisfaction targets.
• Identify opportunities for upselling and cross-selling where applicable.

Why Join?

Huge opportunity to earn incentives
Two-Way Cab Facility
US Shift
Immediate Joining
Career Growth Opportunities

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