Hiring Parent Service Support @Vibgyor School Electronic City

Interested candidate can directly share their resume to [email removed].

1. PSR Parent Service Requests

KRA: Timely resolution of parent service requests and ensuring maximum parent satisfaction.

Tasks:

• Log and categorize all parent service requests promptly.

• Acknowledge and initiate action within 24 hours.

• Route queries to the appropriate department with clear context.

• Track SLA-based closure timelines for each ticket.

• Conduct satisfaction checks post-resolution.

• Update parents proactivelydont wait for them to follow up.

• Maintain data for feedback trends and escalations. Ensure that a service request is raised for every parent query, request, or complaint received—via phone call, email, walk-in, or student diary—to maintain proper

2. Outstanding – Fee Recovery

KRA: Ensure applicable fees are paid by parents and achieve high recovery.

Tasks:

• Monitor fee defaulters list regularly with the accounts team.

• Reach out to parents (calls, messages, one on one meetings) to ensure payment of pending fees

• Explain policies and address payment-related queries as required.

• Collaborate with the finance/accounts team to solve receipt /other payment issues.

• Share daily/weekly updates on recovery progress to Principal

• Target/ Follow up closely with parents who repeatedly miss payments.

3. Parent Retention – in case of School Leaving Certificate

KRA: Maintain LCs below 80% of projected LCs

Tasks:

• Interact with parents showing intent to exit (verbal/written).

• Reach out to understand concerns and reasons.

• Attempt re-engagement or resolution by aligning internal teams (academics, operations, etc.).

• Ensure every parent is met and 2 tier counselling is completed (1st Tier -PSL and 2nd Tier by Principal)

• Liaise with the Vertex team for case assignment – they own the closure.

• Record and analyse exit reasons with patterns for leadership review.

• Provide timely required documents or LC and ensure the LC is error free

• Update every LC in GR register and government portal