WT
Hiring NICE inContact Developer
Witbloom Training Placement · Indore · onsite · Posted 63d ago
Not disclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities:
- Develop, configure, and maintain NICE inContact CXone Studio scripts including IVR, call routing, SMS, chat, and email workflows
- Design and implement seamless call flows for optimal customer experience
- Integrate CXone with CRM systems and other third-party applications
- Utilize APIs, REST, SOAP, and JSON for system integrations and data exchanges
- Ensure compliance with telephony regulations, data privacy laws, and security best practices
- Troubleshoot and optimize existing scripts and workflows to improve efficiency and reliability
- Collaborate with cross-functional teams including telephony, security, and application teams
Required Skills:
- Strong experience with NICE inContact CXone Studio scripting and development
- Solid knowledge of APIs, REST, SOAP, JSON, and web services
- Familiarity with telephony systems and protocols
- Understanding of security, data privacy, and telephony regulations
- Experience in multi-channel communication workflows (IVR, SMS, chat, email)
- Ability to troubleshoot and resolve technical issues
Sourced from foundit
Skills
AgileCloud ComputingDatabase ManagementNice InContactJavascriptAPI Integration