Hiring Freshers - Voice Process- English & Hindi Mandatory

Roles & Responsibility:

• Understand customers requirement and provide complete and accurate information
• Communicate effectively with customers
• Assign case to other queue with proper justification
• Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
• Escalate customer problems to the team lead which needs immediate attention

Essential Skills:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external

customers

• Excellent computer proficiency (MS Office Word, Excel and Outlook)
• Should have a knowledge of English, Hindi and additional language will be preferred
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Typing skills
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Rotational shifts for male employees and rotational day shifts for female employees( The last shift will end at 9:00 PM)

Education & Experience:

• Undergradute/Graduation mandatory
• Experience in call center will be preferred

Intersted candidates can send resume on WhatsApp [phone removed]